Jobs for People with MS: National MS Society

Underwriting Customer Service Representative – Interviews Happening This Week

What You'll Do:

• Resolve routine, complex, and unique questions/issues.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.

• Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities for cross-sales (if applicable).

• Maintain working knowledge of insurance policies and related processes and procedures.

• Handle any requests regarding customer documentation (including all documents sent out by our company) and clearly explain them, including any follow-ups required on the customer's part and updates as warranted.

• Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.

• Input and track information into the appropriate databases.

What You'll Bring:

• 2+ years of customer service/call center experience in the auto insurance industry supporting an underwriting team.

• Strong computer skills, including Microsoft products.

• Strong communication skills.

• Must have a high school diploma or GED.

• Spanish preferred but not required.

What You'll Get:

• Remote work.

• Underwriting insurance experience.

• Working for a large insurance company.

• Equipment provided.

  Interviews are happening this week! If interested, please send over your most recent resume to sammurray @ astoncarter.com along with your availability for a 10-minute phone screen to go over the position in more detail.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 11, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.