Job Information
Kimpton Hotels & Restaurants Group Rooms & Reservations Coordinator - Kimpton Sawyer Hotel in Sacramento, California
What you'll Do
The Group Rooms and Reservations Coordinator supports the Front Desk, Sales and Revenue in managing reservations and handling issues related to the use of these rooms. The coordinator blocks the rooms, confirms reservations, set up the billing and helps facilitate any special room requests. A Group Rooms and Reservations Coordinator is instrumental in assuring focused and productive communication with the new and existing clients, representatives and agents as well as internal team members. Additionally, they are responsible for the different kinds of administrative functions essential for everyday operation of the system.
Some of your responsibilities include:
Process all reservation requests, changes, and cancellations received by email or by phone
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Communicate information regarding designated VIP reservations for groups or individual and notate specific level of VIP in the system
Input and access data in reservation system.
Process reservations deposit daily
Process group rooming list and set-up billing accordingly
Set- up billing from 3 rd Party booking reservations in Opera daily
Review pick up report weekly for the next 90 days and report any discrepancy to Sales and Revenue
Manage the 14 Day availability forecast daily to ensure Opera and GRS inventory are in sync
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
Oversee accuracy of room blocks and reservations.
Input group rooming lists using reservation systems, communicate with Revenue and Sales if there is a need to revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.
Set-up proper billing accounts according to Accounting policies and applicable Sales contracts.
Assist the Area Director of Revenue for any reporting requirements for the Hotel.
What You Bring
Previous experience with Opera system is strongly preferred
Ability to communicate well with guests verbally and in written form.
Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy
Strong attention to detail is required
Ability to access, read and accurately input information using a moderately complex computer system. Must be extremely detail-oriented and have the ability to self-check work and correct errors and/or omissions in advance.
Ability to establish and maintain effective working relationships with associates and guests
Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, guests etc.
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .
Be Yourself. Lead Yourself. Make it Count.
The hourly pay range for this role is $20.00 to $22.00. This range is only applicable for jobs to be performed in Sacramento, CA.
This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and hotel room and parking discounts to eligible employees.
You can apply for this role through kimptoncareers.com (or through kimptonvantage.com if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.