Jobs for People with MS: National MS Society

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

The Associate Sales Representative (ASR) will partner with Account Managers in assigned territories, supporting clinical procedures in established accounts. The ASR will proctor Acclarent-trained physicians during procedures to provide guidance on the safe and efficacious use of Acclarent products. The ASR will learn to provide education and training on commercialized Acclarent products and services as well as other accessory equipment. The ASR will also quickly become an extension of a collaborative field force and ENT team. Pivotal to their success will be their ability to develop the clinical and business acumen necessary to meet the procedure support needs of our customers while exceeding business objectives.

• The ASR will be responsible to maintain records in the Acclarent CRM system on contacts and facilities as well as understand the Company’s Quality Policy and Quality System requirements applicable to tasks performed by the holder of this job function. The ASR will ensure accurate and on time completion of the weekly and quarterly planning tools as well as accurate and timely reconciliation of product inventory on a monthly basis.

• As available, after the initial development period, and demonstrated proficiency to work independently in the ASR role, meeting customers’ needs and exceeding business results, the ASR will be assigned a territory of responsibility within a mutually agreed upon geography as an Acclarent field sales representative.

• During the training period, under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Integra Lifesciences, procedures and guidelines, this position will learn to:

• Provide expert clinical product and technical assistance and training to physicians and healthcare providers on the effective use of Acclarent’s commercialized products and services systems during case procedures within an assigned geography

• Educate customers on all Acclarent products to optimize effective usage by providing technical and clinical information and in-service trainings

• Shares best practices to increase value for customers.

• Maximizes customer case support capability through proper planning and scheduling techniques.

• Drives collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod and other internal and external partners.

• Develop and share best practices with US Field Sales and Service colleagues and internal partners.

• Develop and grow mutually beneficial customer relationships within and beyond the Operating Room and ENT Office, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

• Stays current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

• Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.

• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.

• Provide mentoring for new Acclarent commercial team members as requested.

• Respond daily to requests by email and voicemail from customers, practitioners and partners.

• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.

• Maintain Safe Fleet standards according to Company guidelines.

• Responsible for communicating business related issues or opportunities to next management level.

• Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

• Performs other duties assigned as needed.

Qualifications:

• A minimum of a Bachelor’s degree, OR 4 years of relevant professional work experience OR 4 years military experience OR Associates Degree with 2 years of relevant sales or professional experience are required

• The ability to work in a lab or clinical operating room environment is required.

• A valid driver's license issued in one of the 50 United States is required.

• Ability to lift 60 lbs and adhere to customer protective, safety, and security protocols is required.

• Advanced computer skills, and the ability to multitask without the direct oversight of manager is required.

• Must currently reside in the posted territory or be willing to relocate there at own expense.

• Must be willing relocate at the end of the training program within the region based on business needs if required. Location preference is to live near assigned accounts.