Job Information
State of Vermont Motor Vehicle Direct Client Service Specialist I in Rutland, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1165715
Overview
The Motor Vehicle Direct Client Service Specialist I is a fast-paced position that requires dealing with large numbers of customers every day. Candidates should be able to work independently and make informed decisions. Attention to detail is critical. The ability to process large sums of money and excellent customer service skills are required for this position. This position will administer road and written tests in inclement weather and will travel to other offices, so reliable transportation is a must. This is not a remote position and work will take place within the Rutland DMV office.
Environmental Factors
Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.