Job Information
BAE Systems Systems Admin I - Service Desk in Roy, Utah
Job Description
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a junior Service Desk Technician. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:
Resolve technical problems in a call center/help desk environment
Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Resolve access requests for user accounts and other support functions
Where possible, use automated tools and scripts to improve efficiency and accuracy
Provide technical assistance, training and system documentation for users to promote efficient operation of applications
Perform other duties as assigned
What s In It For You
Competitive wages
Medical
Dental
401k
Paid time off
Work/life balance
Career development
Tuition reimbursement
Mentorship opportunities
Rewards & recognition
Work Location
Roy, Utah, or hybrid remote
Travel
<10%
Clearance Requirement
The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.
Certification Requirement
If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security or other DoD IAT Level II certification within 6 months of employment.
Citizenship Requirement
Pursuant to a government contract, this specific position requires US citizenship.
#ASFS
Required Education, Experience, & Skills
Education and experience requirements for this position are as follows:
High School Diploma and 4 years of software engineering or similar technical experience, or
BS/BA in Computer Science or Software Engineering and 0 years of experience, or
MS/MA in Computer Science or Software Engineering and 0 years of experience
Required Experience & Skills:
Excellent customer support skills
Experience with Active Directory, desktop support, and ticketing systems
Experience working in a Service Desk/Help Desk team environment
Clearance Requirement
The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred, but not required.
Certification Requirement
If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security or other DoD IAT Level II certification within 6 months of employment.
Citizenship Requirement
Pursuant to a government contract, this specific position requires US citizenship.
Preferred Education, Experience, & Skills
Preferred Education, Experience, & Skills
Bachelor s degree in a technical field
Experience with Atlassian Jira and Confluence
Experience supporting a DoD customer
Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service
Pay Information
Full-Time Salary Range: $50580 - $85950
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Systems Admin I - Service Desk
101116BR
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
BAE Systems
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