Jobs for People with MS: National MS Society

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Job Information

TEKsystems Hybrid Customer Service Representative (Dental) in Roseville, California

Shift: M-F, 8am to 5pm

Pay Rate: $19/HR

Location: Roseville, CA - will need to go into the office twice a week, otherwise remote.

Duration: 3 month contract

Qualifications: Must have dental benefit experience

Description:

  • This position is responsible for but is not limited to, researching, and analyzing incoming Member Complaints, Member Reimbursement requests, Billing and Enrollment inquiries, miscellaneous member correspondences, etc.

  • Determining appropriate paths to follow, creating supporting documentation, processing claims/TARs on final determinations, and extensive communication with members, providers, and additional internal and external customers.

Qualifications:

  • Medi-Cal Dental Program experience needed. Claim/TAR processing preferred.

  • Knowledge of Medi-Cal Dental policies, TARs/claims, eligibility, etc.

  • A minimum of 1-2 years of related work experience (dental industry)

  • Graduation from an accredited dental assistant school or dental office experience preferred.

  • Must know how to read and understand xrays. (have that knowledge without a license is ok)

  • Strong organizational, analytical, and critical thinking skills are essential.

  • Exceptional attention to detail.

  • Excellent customer service skills; fluency in communicating dental terminology.

  • Ability to maintain confidentiality, follow up on commitments on a timely basis, and adhere to strict deadlines.

  • Strong team player a must.

  • Formal writing skills are required. Knowledge and application of English grammar including composition, editing, and proofreading skills.

  • Proficiency in MS Office Skills (Outlook, Word, Excel) and Adobe Acrobat required.

Experience Level: Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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