Job Information
Innovative Management & Technology Services Senior Systems Administration and Helpdesk Support in Rockville, Maryland
Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management! IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government agencies.
Job Title: Senior Systems Administration and Helpdesk Support
Location: Rockville, MD
Overview: The Senior Systems Administration and Helpdesk Support professional is responsible for managing a diverse range of hardware platforms and software solutions within both on-premise and AWS cloud environments. This role is crucial for ensuring efficient operational support and robust maintenance of IT systems.
Responsibilities:
Provide day-to-day onsite support for the organization’s secure LAN users, virtual desktops, and laptops, ensuring effective troubleshooting, account management, application support, and general maintenance.
Task Area 2 – Infrastructure and Cloud Engineering Support: Actively support the infrastructure that facilitates both on-premise data center and cloud-based operations.
Subtask 4.2.8 – Network Security and Patch Management: Assist with the routine patching of all servers and systems, maintaining up-to-date security patches and standards. Also, manage Anti-Virus and Anti-Malware across all hosts.
Subtask 4.2.7 – Helpdesk Support: Provide Tier 1 support when needed, but primarily provides more advanced Tier 2 and Tier 3 support to the Helpdesk, addressing more complex technical issues and ensuring high levels of user satisfaction.
Support and perform Disaster Recovery and Business Continuity/Continuity of Operations Planning (COOP) as well as Backup and Recovery activities.
Qualifications:
Must possess an undergraduate degree in Information Technology, Computer Science, or a related field.
A minimum of 5 years of technical experience in systems administration and helpdesk support, with significant exposure to both on-premise and cloud environments.
Junior cybersecurity certification (Security+ or similar) required.
AWS Cloud Practitioner or similar cloud certification preferred.
Must possess or be able to obtain a Tier 2 Public Trust clearance.
Tools and Technologies:
Proficient in managing Windows Operating Systems and applications, with solid expertise in troubleshooting and support.
Familiar with network management and monitoring tools, and experienced in virtualized environments such as VMWare.
Work Hours:
Extended work hours from 9:00 AM to 6:00 PM EST, Monday through Friday, excluding Federal holidays to accommodate additional support needs.
IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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