Jobs for People with MS: National MS Society

Description

Our client, a highly respected organization in the insurance industry which gives endlessly to their communities, is hiring a Customer Support Representative for their Customer Service Center. As a Customer Support Representative, you will provide customer service by telephone to all customers and occasionally through written correspondence. Additionally, you'll assist customers with product related requests, by analyzing customer inquiries, determining, calculating, and processing requests for resolution.

You'll positively impact this team in the following ways:

-Excellent communication skills to explain insurance products to customers

-Ability to handle matters that can highly sensitive and emotional

-Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)

Joining this team, you will be met by a team which fosters vibrant community and unwavering support. You'll play a key role in ensuring customers' needs are met with empathy and resolution; contribute continuous improvement ideas and be able to seize opportunities to grow in your learning and development. Position supports a hybrid work schedule launching with onsite training, continuing your learning and development in a hybrid capacity, with much of a typical month able to leverage WFH flexibility and collaborating with your colleagues in office a few days each month. Team members enjoy a rotating schedule every 2 weeks of 8a to 4p and 9a to 5p.

Requirements

What skills we are looking for:

-Microsoft Office proficiency (Excel, Outlook, Word)

-Accurate typing and data entry skills

-Ability to handle sensitive and emotionally charged complaints and issues with empathy and professionalism, ensuring customers feel heard and supported

-Demonstrated use of analytical strengths and sound reasoning ability

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .