Job Information
The City of Rochester, MN Marketing & Energy Services Support Specialist in Rochester, Minnesota
Marketing & Energy Services Support Specialist
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Marketing & Energy Services Support Specialist
Salary
$29.40 - $36.93 Hourly
Location
Rochester MN 55906, MN
Job Type
Regular FT
Job Number
20250026
Department
Rochester Public Utilities
Opening Date
03/18/2025
Description
Benefits
Questions
POSITION DESCRIPTION
Marketing & Energy Services Support Specialist
Rochester Public Utilities
RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 5 7 ,000 electric customers and 41,000 water customers in a 60 square mile service area, and has revenues nearing $161 million annually.
Vision- "We Will Set the Standard for Service"
Our vision is based on six core values which are Safety, Integrity, Service, Stewardship, Accountability, and Skill.
www.rpu.org
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together
Nature of Work
The Marketing & Energy Services Support Specialist is responsible for overseeing and performing the rebate process, as well as supporting the business needs in the areas of Demand Side Management (DSM) and Demand Response (DR). This role works with Marketing & Energy Services team members in the commercial and residential sector and is expected to operate independently and in collaboration with other team members within the organization. The Marketing & Energy Services Support Specialist is also responsible for providing accurate data entry of program offerings, develops and maintains program process improvements, ensures files are maintained and continuously reviewed, provides reports to support Utility goals, mandated reporting to the State, and provides continuous communications with business owners, trade allies, and residential customers.
2025 Pay Range
$29.40 per hour with advancement to $36.93 after 5 years.
To have your application considered in the first round of reviews, please apply before April 2, 2025.
DUTIES AND RESPONSIBILITIES
*Utility support services.
Be directly responsible for processing residential and commercial energy efficiency rebates which includes opening and receiving in applications via mail, electronically, or in-person, application review and verification against the customer care system, verifying appliance and equipment qualifications, maintaining, updating, and adding data entries into program databases.
Interface and provide a single point of contact to ensure ease of program access and participation including providing customer service regarding complaints and program request status.
Verify appliance and equipment qualifications and provide requested research of technologies utilizing various websites e.g., EnergyStar®, AHRI.
Perform walk-through energy efficiency assessments and post inspections of implemented measures.
Analyze and complete complex incentive applications, research for supporting documents and certifications, network with equipment distributors and/or manufacturers, and stay current with equipment standards.
Review and respond to project incentive estimates, evaluate equipment specifications, review energy audits, and promote educational opportunities to trade allies.
Coordinate with Marketing & Energy Services team members to ensure proper organization of files, paperwork, and data entry, as well as communications to residential and business contacts are accurate and complete.
Accurately complete and maintain all required metrics, goal tracking, rebate records and files for required and mandated reporting to the State and other stakeholders.
Manage and organize future projects and customer outreach for projects identified as part of pre-development meetings.
Participate in event preparations such as creating program folders, setting up meetings, event registrations, auditing and organizing program supplies, pulling supplies, and event set-ups.
Actively develop and recommend ways to improve processes in program administration, service quality, and customer satisfaction and productivity.
Monitor and ensure responses to designated program email accounts by handling or reassigning to the appropriate team member(s).
*Customer engagement
Assist commercial customers and property owners in gathering and organizing energy usage data required for the State mandated Benchmarking requirement.
Educate and promote energy efficiency programs to customers and trade allies.
Ensure timely responses to customers and trade allies’ inquiries and concerns by phone, electronically, or in person to move projects towards completion.
Manage customer relationships by increasing their understanding of how to participate in programs, provide project applications, and verify and coordinate all paperwork and applications for projects.
Work as a liaison with trade allies and customers to ensure that they have the correct information and marketing materials to promote energy efficiency incentives via personal onsite visits or at external events.
Coordinate and direct customers and trade allies with equipment verification and eligibility for program participation. This includes the ability to identify and resolve program application issues with customers and trade allies.
Work special events during and after business hours e.g., trade ally and commercial meetings, Safe City Nights, and home shows.
Perform other duties as assigned or necessary
*ESSENTIAL JOB FUNCTIONS
MINIMUM QUALIFICATIONS
Education and Experience
Associate degree in marketing, business administration, management, communications, or a closely related field of study AND at least one year of experience in customer service, administrative support, and/or energy related field.
An equivalent combination of education, experience, and related certifications to successfully perform the essential duties of the job may also be considered.
Licenses and/or Certifications
Valid driver's license
Desirable Qualifications
Working knowledge of utility energy conservation programs and techniques; experience or familiarity of electric, water, gas and/or communications utility companies; and familiarity with energy programs.
ADDITIONAL INFORMATION
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of : principles and practices of customer service that supports the establishment of strong interpersonal relationships; modern business computer operations and applications including input, maintenance, retrieval, and transfer of information using word processing, spreadsheet, database, and presentation programs such as Microsoft Word, Excel, Access, and PowerPoint; and modern communication technologies and media including cell phone, pager, email, and internet utilization.
Skill in: the proficient use of Microsoft Office applications; providing excellent customer service; accuracy in data entry and maintaining databases; achieving a high-level of proficiency and expertise when working with various routine and specialized software applications; the coordination of multiple projects simultaneously; offering suggested improvements in the processes and procedures used to complete projects.
Ability to: proficiently utilize modern business computer applications such as Microsoft Word, Excel, Access, and PowerPoint; perform moderate calculations; read and interpret equipment qualifications; reach sound conclusions and make appropriate and reasonable recommendations; organize data for analysis and presentation to staff and customers; communicate clearly and effectively both orally and in writing, by using correct English grammar, spelling, and punctuation; effectively present information to a group of people; establish and maintain tactful, courteous, and effective working relationships with internal departments, customers, and the public; work in a team-based environment and achieve common goals; and handle multiple priorities, organize workload, and meet deadlines.
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Continuous demands: sitting, fine dexterity,
Frequent demands: walking, standing
Occasional demands: lifting, carrying, pushing/pulling, reaching, handling, kneeling, crouching, crawling, bending, twisting, climbing, balancing.
Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch.
Environmental conditions that may exist in the performance of the essential functions of this job include: NONE (not substantially exposed to environmental conditions).
The majority of the workday is spent indoors viewing a computer screen.
EMPLOYEE BENEFIT AND RETIREMENT SUMMARY (https://www.rochestermn.gov/home/showdocument?id=36357&t=637988577978795327)
01
The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application and resume. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?
Yes
No
02
What is your preferred name?
03
Which of the following best describes your level of education?
High school diploma or equivalent G.E.D.
Less than 2 years post-secondary training
Completion of a 2 year program or degree
Completion of a 4 year program or degree
Completion of a Master's degree or higher
Other (please explain below)
None of the above
04
Other than your High School diploma/GED, which of the following best describes the field of study for your degree?
Marketing
Business Administration
Management
Communications
My program/degree is in an area NOT related to accounting, business, finance or communications
N/A - I have not completed a program or degree
05
Tell us how your professional, educational and lived experiences would help you be successful in this role.
06
Which of the following best describes your years of full-time equivalent employment experience providing professional administrative support, customer service, or working in an energy related field?
No experience
Less than 1 year
More than 1 year, but less than 2
More than 2 years, but less than 4
More than 4 years, but less than 6
More than 6 years, but less than 8
More than 8 years, but less than 10
10 or more years
07
From the list below, please select the type of work you have performed in your current or previous position(s). (Select all that apply)
Providing customer service in person
Providing customer service over the telephone
Review documentation for errors or conduct audits
Maintaining, updating, and adding data to databases
Explaining processes, policies, and/or laws to customers
Prepare and/or process payments
Preparing promotional materials for customer events
Track metrics and report data to outside agencies
Maintaining confidentiality of customer data
Making independent decisions based on established procedures
N/A - none of the above
08
Which of the following items could be used to describe your work experience for a utility company? (Select all that apply)
I have worked for a communications utility company
I have worked for a natural gas utility company
I have worked for a water utility company
I have worked for an electric utility company
Electric usage – I understand and have explained electric consumption/usage
Water usage – I understand and have explained water consumption/usage
N/A - I have never worked for any type of utility company and I am not familiar with water or electric consumption or usage and have not explained Minnesota cold weather rules
09
Please indicate the current software in which you are PROFICIENT. If asked to interview, you may be required to demonstrate your competency in these programs. (Select all that apply)
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams or similar communication software
Microsoft PowerPoint, Publisher or similar presentation software
Microsoft SharePoint
ImageNow or other document management software
Cayenta or similar Customer Information System (CIS)
None of the above
10
CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and educational records, identification verification, driver's license record and a criminal history?
Yes
No
Required Question
Employer
City of Rochester
Address
201 4th Street SE Rochester, Minnesota, 55904
Phone
(507) 328-2555
Website
https://www.rochestermn.gov/employment
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