Job Information
ROANOKE-CITY OF 911 Dispatcher in Roanoke, Texas
Description
::: {#textEditorContainer_23} ::: {contenteditable="false"} SCHEDULE: full-time. Must be able to work any schedule in a 24/7 scheduling environment.
COMPENSATION:
Experienced candidates welcome! $57,127.200 - 76,550.240/year based upon years of experience. Additional compensation for TCOLE Telecommunicator certifications available.
We are pleased to offer competitive compensation and benefits, including, but not limited to:
- lateral compensation for confirmed years of service as in an arresting-capacity law enforcement position
- certification pay *
- incentive pay for education *
- longevity pay
- tuition assistance
- sick and vacation buy back
medical, dental, and vision insurance covered at 100% for employee-only coverage
compensation available for certification or education over the minimum qualifications required for the employee's job
POSITION SUMMARY:
Under direct supervision of the Communications Supervisor or their Designee, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Answers multi-line, NG911 emergency and non-emergency calls, and dispatches and deploys public safety personnel to calls for service.
Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions.
Operates multi-channel public safety radio system.
Assists with and records requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system.
Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public.
Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s).
Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system.
Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance.
Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
Comprehends and applies city ordinances, policies and procedures.
Monitors National Weather Service.
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