Jobs for People with MS: National MS Society

Job Title:

Customer Service Representative LV

Job Description

The Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience the thrill of a game-changing career!

Are you looking for a new challenge? Concentrix is a global technology and services company supporting the brands of the future in over 70 countries. We work with well-known companies - the ones you use every day - by improving their operations with new, innovative technologies and solutions.

If you want to grow in your career and be inspired, we invite you to apply for a Customer Service Representative role with us. You will be part of a community of employees supporting well-known brands in tech, travel, fashion, health and more.

Career and personal development

We will ensure you receive the right training, state-of-the-art equipment and ongoing support to help you succeed in your new role. At Concentrix there are great career opportunities, around 80% of our leaders and managers have been promoted internally! In addition, we offer access to career development programs free of charge to help you achieve your career goals.

This is part of the job

Your work consists of providing customers with the best possible support and service via phone, email and social media. You will actively listen to what the customer needs help with, troubleshoot on the customer's behalf and solve the customer's problem to the best of your ability.

You should enjoy working independently and taking your own initiatives. Furthermore, we look for you to have very good social and verbal skills, expressing yourself well in speech and writing. You are proactive in nature, passionate about service and responsive to customer needs. We look for a positive attitude, easy to learn new things, solution-oriented and have no problem adapting to new situations. You should be able to keep many balls in the air as there is great variation in what our customers need help with.