Jobs for People with MS: National MS Society

Description We are offering a short term contract employment opportunity in the local government industry, located in Richmond, Virginia, United States. The role is for a Customer Service Representative, with key responsibilities centered around answering inbound calls, providing customer service, and performing data entry tasks in a call center environment.

Responsibilities

• Answer inbound calls promptly and professionally, addressing customer inquiries and concerns

• Provide high-quality customer service, ensuring that all customer needs are met and issues are resolved efficiently

• Operate within a call center environment, working collaboratively with a team to manage customer calls and inquiries

• Perform data entry tasks, ensuring that all customer information is accurately recorded and updated

• Utilize skills in Microsoft Word and Excel to manage customer information and perform necessary tasks

• Conduct email correspondence with customers as necessary, providing clear and concise information

• Manage both inbound and outbound calls, ensuring effective communication with customers at all times

• Execute order entry tasks, accurately processing customer orders in a timely manner

• Schedule appointments as necessary, coordinating with customers to ensure their needs are met

• Maintain a high level of professionalism and organization in all tasks and interactions. Requirements • Proven experience in a Customer Service Representative role within Local Government or a similar setting

• Proficiency in answering inbound calls and handling both inbound and outbound calls

• Experience in a call center customer service environment is essential

• Strong data entry skills with attention to detail and accuracy

• Ability to handle email correspondence professionally and promptly

• Proficiency in Microsoft Excel and Microsoft Word

• Experience with order entry systems and processes

• Ability to schedule appointments effectively and manage a busy calendar

• Excellent interpersonal and communication skills to interact with a diverse range of individuals

• Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy

• High level of responsibility, accountability, and professionalism

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Commitment to providing exceptional customer service to all clients and stakeholders.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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