Jobs for People with MS: National MS Society

Job Description

A global travel insurance agency is seeking a Customer Experience Specialist to join their fast-growing team. This key role will ensure the company is delivering a customer-first, best-in-class service to their valued users and will be pivotal in setting the bar for standard and excellence in the travel space. The pay rate for this role is between $18-$20 an hour depending on the shift worked.

Day to Day-

-Be customer-obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brandone that is known for excellence, speed, empathy, proactivity, and positivity.

-Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.

-Provide real-time support related to travel inquiries & emergency events.

-Collect & monitor travel intelligence information.

-Interact with travel & medical providers.

-Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.

-Efficiently handle customer complaints with empathy, knowledge and understanding.

-Complete customer requests in a friendly, professional and timely manner.

-Work collaboratively across teams and departments to help solve any matter at hand.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-Ability to work both shifts (8 AM-5 PM & 4.30 PM - 12.30 AM EST)

-Proven experience in customer service/call center roles

-Tech-oriented null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.