Job Information
Air Culinaire Worldwide, LLC On-Site Account Agent in Richmond Heights, Ohio
Air Culinaire Worldwide, LLC
Full Time US ACW Clerical Flight Ops on-site, Richmond Heights, OH, US
Job Overview
Air Culinaire Worldwide (ACW) is seeking a dedicated On-Site Account Agent to coordinate catering operations and ensure superior service while maintaining client confidentiality and security. This role involves working closely with Operations, Network, IT, Finance, and Marketing & Sales to deliver an outstanding experience for our clientele. If you have a background in hospitality, catering, or aviation services, this is an excellent opportunity to showcase your skills in a fast-paced environment.
Benefits Package:
- Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
- Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
- 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
- Plan entry is the first day of the month following 30 days of employment.
- Three (3) medical plans to choose from, with an excellent employer contribution.
- Available Dental and Vision insurance
- Company paid basic life insurance, with the option to elect additional voluntary term life.
- Company paid short-term and long-term disability insurance.
- Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
- Health Savings Account and Flexible Spending Account available (for eligible plans)
- Generous Paid Time Off Program for full time employees
- Employee Assistance Program (EAP)
- See our benefits here 2025 Benefits Guide{target="_blank"}
- Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide{target="_blank"}
Key Responsibilities:
Daily Operations
- Actively contribute to all functions and processes within the team.
- Manage client orders efficiently and ensure accuracy.
- Utilize company software to determine preferred suppliers.
- Communicate effectively with the supply chain to confirm order details.
- Perform quality control (QC) checks to minimize potential issues.
- Ensure accurate documentation of order details and communications.
- Engage with management teams to address any escalated issues.
As Needed Duties
- Handle escalated issues with clients, kitchens, or vendors alongside the On-Site Account Manager.
- Participate in meetings regarding operations, client concerns, and team direction.
- Assist with additional tasks as assigned by management.
Key Performance Metrics
- Excellence in customer service and client relationship management.
- Adherence to company integrity and accountability standards.
- Ability to work independently while demonstrating team collaboration.
- Entrepreneurial approach to problem-solving and service enhancement.
Qualifications & Skills
High School Diploma required; Bachelor's Degree in Hospitality, Culinary Arts, or rela