Job Information
ICF UX Ops Coordinator in Reston, Virginia
Description
Job Description
We seek a UX professional with diverse experience to coordinate and drive a wide range of support operations on behalf of our federal client. You will support a team of human centered designers, researchers, and content strategists collaborating across functions to create products that are useful, intuitive, satisfying, and in compliance with government standards for accessibility and plain language.
The ideal candidate will use their broad knowledge in HCD and excellent project management skills to help UX professionals optimize the quality and efficiency of their work, and to facilitate communication and collaboration on UX tasks across a high-profile product within the General Services Administration.
Key Responsibilities
Plan, coordinate and execute DesignOps (UX Ops) tools, programs and strategies for a mid-size UX team. Maintain and improve a UX research repository, including plans, findings, and research templates.
Document standard operating procedures (SOPs) for content strategy, UX research and UX design.
Maintain and improve the content style, voice and tone guidelines, and UX handbook. Assist in governance and monitoring compliance.
Coordinate design-thinking workshops and host standing meetings as needed for driving UX improvements.
Field questions for scrum teams, engineers, leadership, and other team members about UX best practices, tools, systems, handing off to other UX team members as appropriate.
Coordinate foreign language translation and localization process between internal team and localization vendors.
Write, edit, and publish UX Ops communications, including bi-weekly updates, slack announcements, stakeholder emails, and other communications.
Prepare reports and presentations as needed on UX related topics, forKey stakeholders. Audience.
Basic Qualifications
Bachelor's degree.
5+ years of relevant experience in a human centered design field.
Able to present case studies or a portfolio demonstrating your approach and deliverables.
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US.
Candidate must have resided in the US 3 of the last 5 years.
Candidate must be eligible for public trust.
Preferred Qualifications
10 years total experience.
Project management certification.
Knowledge of WCAG 2.0 Level AA / Section 508 and Plain Language Act compliance preferred.
Experience in federal contracting or healthcare IT preferred.
Experience supporting localization and translation efforts.
Professional Skills
Complete tasks effectively and on schedule as part of a broader team.
Practical understanding of human-centered design process and familiarity with design, research, and content roles.
Provide concise and effective feedback to internal team members across UX disciplines.
Able to work within client content style guides and comply with Plain Language Act guidelines.
Strong skills with content authoring tools and content management systems.
Ability to work successfully with a cross-functional, diverse, and distributed remote development team.
Excellent written, oral, and visual communication skills.
#Indeed
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$71,958.00 - $122,328.00
Virginia Remote Office (VA99)
ICF
-
- ICF Jobs
