Jobs for People with MS: National MS Society

Help Desk Support Specialist ID 2025-2779 Job Locations US-WA-Spokane Category Information Technology Type Regular Full-Time Overview DecisionPoint Corporation is seeking a Help Desk Support Specialist to join our team on an upcoming Joint Personnel Recovery Agency (JPRA) IT Support Services contract. The job of the Helpdesk Technician is to provide Tier I & II support to the customer user base. This position is On-site in Spokane, WA. Duties & Responsibilities Daily Tasks Create and work end-user tickets utilizing the Remedy ticketing system. Perform daily helpdesk checks. Perform user and computer management within Microsoft Active Directory. Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts. Issue/Receive equipment to/from end-users as needed. Order and maintain printer consumables and other end-user items as needed. Work directly with Team Lead to receive prioritization and escalate issues, risks, and challenges Operations Support Provide CAC/PIV certificate and account management support. Support iPhone and iPad distribution and operations. Support printer and fax operations. Support Monitor / KVM / Workstation and desk phone operations. Implementation Perform new equipment installations as needed. Process and perform user move requests as needed. Perform equipment lifecycle requests as needed. Troubleshooting Provide Tier I & II desktop support for troubleshooting and problem resolution as required. Security Apply/Update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance. Apply/Update DISA Security Technical Implementation Guides (STIG) to all end-user equipment. Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines. Comply with all Air Force guidelines. Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities in a timely manner. Documentation Document and maintain current user documentation and checklists. Maintain user folders. Provide a weekly status of activities performed and/or completed. Equipment Acquisition / Accountability / Disposal Input Purchase Orders into the government Purchase Order system. Inventory, asset tag, and add to inventory database all end-user equipment received. Update inventory database when equipment is moved, fielded, or removed from service. Work with and assist all equipment custodians with annual inventory of equipment. Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed. Qualifications Bachelors Degree in Information Technology related field or 6 years of relevant work experience With 0 - 2 years of experience. Have a current Secret Clearance and be eligible for a TS/SCI CompTIA Security+ ce required at Start Date CompTia A+ or MTA (Microsoft Technology Associate) Additional Items Must be able to lift up to 70lbs. Some travel between primary agency site and geographically separated locations may be required to perform assigned duties. Our Equal Employment Opportunity Policy EEO and Affirmative Action Policy: Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or