Jobs for People with MS: National MS Society

Job Description

The Service Account Manager interfaces with customers and other employees across all departments and groups to fulfill the needs of our Support Agreement customers. Support Agreement planning and scheduling is the primary responsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

sponsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure.

DUTIES AND RESPONSIBILITIES:

Support Agreement (SA) management includes:

Schedule Sales-to-Ops turnover meetings

Set up new agreements using company processes and internal software

Perform SA kick-off meeting with customers

Schedule all Support Agreement visits on SA Master Load Calendar

Ensure execution of contractual SA visits and facilitate quoted and T&M work, as well as emergency site visits as required

Adequately prepare customers and technicians for upcoming site visits

Review SA and discuss customer needs with Service Account Executives

Plan and schedule follow-up visits with customers

Maintain comprehensive records of Service work including performance of Service deliverables and company-provided training

Provide customers with Service work documentation and explain content

Receive and immediately respond to emergency requests from customers null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.