Jobs for People with MS: National MS Society

Description

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a ServiceNow Software Engineer to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

As a ServiceNow developer, your role encompasses a wide array of technical and collaborative tasks that support the Program Executive Office (PEO) in driving transformative change in IT resource planning and execution. You will implement custom applications using Angular widgets and perform various hands-on activities, such as configuration, integration, and custom programming, essential for the ServiceNow implementation process. Your work, performed within an agile team, focuses on deploying core ServiceNow modules like Incident, Problem, Knowledge, and Change. You also handle customizations, including UI Policies, UI Actions, Business Rules, Client Scripts, Workflow Administration, and Data Import.

You are engaged in all stages of the software development life cycle, from analysis and design to coding, testing, training, and providing operational support, while adhering to DoD and DCSA OCIO policies, procedures, and data standards. As part of an Agile team using a tailored SAFe Agile DevSecOps Scrum process, you design, develop, document, test, and debug ServiceNow software. This includes transforming and integrating software applications with innovative solutions to solve identified problems, preparing operating instructions, and ensuring software standards are met.

In addition to investigating and applying analytics best practices to deliver dashboards within ServiceNow for informed decision-making, you perform architecture design, prototyping, proofs of concept, development of standards and test plans, code and module design, and data solution debugging. You perform testing for the transition from development to production and ensure backup and recovery capabilities, disaster recovery/business continuity plans, and other system documentation are in place. You remain current with and execute processes to comply with government data and security standards, as well as research, suggest, and implement emerging technologies, services, and protocols.

Collaboration with stakeholders, including business analysts, project managers, training managers, and end-users is crucial for gathering and understanding requirements, which you then translate into technical specifications and actionable development tasks. You monitor development stories, coordinate with training managers, and ensure timely updates to knowledgebase articles and standard operating procedures (SOPs). Your role also involves providing hands-on support for resolving ServiceNow-related help desk incident tickets, troubleshooting system issues, and implementing solutions. Furthermore, you create and maintain detailed technical documentation, generate and present reports on system performance and usage metrics, and serve as a dedicated ServiceNow developer on a cross-functional development team, continually enhancing system capabilities and optimizing IT service management processes.

Qualifications

Required Qualifications

It is required that the ServiceNow Software Engineer have the following qualifications:

• BA/BS

• Five (5) or more year of experience.

• Secret Security clearance.

• Prior experience in Government Systems.

• Experience with implementing solutions on the ServiceNow platform.

• Certification in one of the following areas: CAD, CIS, CTA, CCNA Security, CSA+.

Desired Qualifications

• MA/MS

• Three (3) or more years of experience.

• ServiceNow Certified System Administrator.

• Experience with ServiceNow Knowledge Management and workflow automation.

• Strong analytical and problem-solving skills with attention to detail.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2502851

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability