Jobs for People with MS: National MS Society

Description

SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

JOB DESCRIPTION

• Manage technical writing tasks and maintain all ABM documentation and knowledge bases.

• Manage the creation, editing and storage of training materials, presentations, and resources of the ABM application, ensuring a smooth transition to new features and functionality.

• Collaborate with subject matter experts and training facilitators on instructional design to ensure training content is relevant and aligned with organizational goals.

• Manage access to learning delivery systems such as the sandbox and provide technical support when necessary.

• Act as a point of contact for training participants, addressing their questions and concerns promptly.

• Promote a culture of continuous learning and development and peer-to-peer knowledge sharing.

• Assist in evaluating the effectiveness of training programs through surveys, assessments, and feedback analysis.

• Stay up to date with Learning and Delivery best practices and emerging trends in the industry to enhance the organization’s learning strategy.

• Contribute to the implementation, improvement and maintenance of knowledge management processes and tools.

• Adopt established workflows to ensure learning knowledge is disseminated.

• Requirement Gathering and Analysis

• Collaborate with stakeholders to elicit, analyze, and document detailed business requirements specific to the Acquisition Budget Management (ABM) application.

• Documentation and Specification

• Produce clear and comprehensive functional and technical specifications based on gathered requirements, ensuring alignment with organizational goals and best practices.

• Solution Design Support

• Work closely with solution architects and developers to translate business requirements into actionable design elements for the ABM application.

• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable specifications.

• Attention to Detail

• Strong attention to detail and commitment to delivering high-quality requirements documentation that meets stakeholder expectations.

• Continuous Improvement Initiatives

• Actively participate in identifying opportunities for process improvement, optimization, and innovation within the ABM application, contributing to enhanced efficiency and user satisfaction.

• Collaboration and Communication

• Foster strong relationships with product owners, stakeholders, project teams, and technical experts, facilitating open communication, collaboration, and knowledge sharing across functional areas.

• Ability to work collaboratively in a dynamic, cross-functional team environment, demonstrating flexibility, adaptability, and a customer-centric mindset.

• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Qualifications

It is required that the ServiceNow Knowledge Manager - Acquisition Budget Management (ABM) has the following qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

• Five (5) or more years of experience in a similar role, with a proven track record of success in knowledge management, requirements analysis and documentation.

• Secret clearance.

• Must have ServiceNow experience: Experience with the ServiceNow platform, including familiarity with ServiceNow modules.

Desired Qualifications

• Prior experience in DCSA.

• Prior experience in ABM Tool.

• ServiceNow Certifications.

Target salary range: $125,001 - $150,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2407136

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability