Jobs for People with MS: National MS Society

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Director, Client Partner Executive – Insurance BPO

Are you a strategic Client Partner with deep expertise in Insurance BPO?

Do you thrive on building executive-level relationships and driving revenue growth in enterprise accounts?

About this Role:

As a Senior Director, Client Partner Executive at Conduent, you will oversee and expand relationships with some of the biggest names in the insurance industry. Conduent proudly services four of the top players in this sector, managing a portfolio exceeding $50 million. Your role will focus on driving revenue growth, optimizing service delivery, and deepening client partnerships to deliver high-impact business outcomes.

Responsibilities:

• Developing and strengthening executive-level relationships across the C-Suite, positioning Conduent as a strategic partner.

• Managing and growing an existing $50M+ portfolio, identifying opportunities for expansion and service enhancement.

• Driving cross-sell and upsell initiatives across claims management, policy administration, customer experience, and financial operations.

• Collaborating with solutions and operations teams to develop customized BPO solutions tailored to clients’ evolving needs.

• Overseeing account-level P&L, ensuring sustainable profitability and revenue growth.

• Staying ahead of industry trends in insurance BPO and proactively introducing innovative solutions that enhance efficiency and customer satisfaction.

• Working closely with sales and delivery teams to secure additional business within existing accounts.

• Leading strategic initiatives that align with clients’ evolving priorities and Conduent’s service offerings.

Requirements:

• Possess 15+ years of experience in enterprise-level sales, account management, and client partnerships within the insurance BPO industry.

• Demonstrate a deep understanding of insurance operations, claims processing, policy servicing, and regulatory compliance.

• Showcase a proven track record of managing and expanding large-scale accounts, exceeding revenue and growth targets.

• Manage account-level P&L, strategic account planning, and executive relationship building.

• Exhibit exceptional communication and presentation skills, with the ability to influence and engage senior stakeholders.

• Collaborate effectively with cross-functional internal teams to ensure service excellence and innovation.

• Drive results with a self-motivated approach to client management in a fast-paced environment.

• Hold a bachelor’s degree in a relevant field or equivalent work experience.

Flexible Working:

At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:

• Remote work: Enjoy the flexibility of working from home, optimizing your work-life balance.

Working For You:

Perks and rewards designed for you:

• Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.

• Retirement Savings: Supportive plans to help you secure your financial future.

• Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: A variety of opportunities to advance your career within a global company.

• Paid Training: Earn while you learn with access to award-winning learning platforms.

• Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.

• Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.

Join Us:

At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:

• Bring your authentic self to work every day.

• Grow and thrive both personally and professionally.

• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

When you join Conduent, you are part of a future-oriented team – shaping both the company's and your own future. With more than 50,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.

Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($200,000 - $248,000)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.