Jobs for People with MS: National MS Society

Section 1: Position Summary

This position will be responsible for timely and accurate routing of electronic images for the Document Compliance Service Department. Ensuring productivity, quality, and all established service levels are achieved on a daily basis.

Section 2: Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients

• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture

• Ensure timely and accurate routing of transactions to DCS internal groups

• Ability to direct scanned transaction images for DCS internal groups

• Assist with internal mailings, including research on available resources

• Provide input to Management on client issues, escalated potential risks that impact either service satisfaction and/or financial liability

• Monitor queries throughout the day to ensure timely routing to department units

• Quality control validation for incoming documents

• Achieve service level goals for all product lines of business

• Research and resolve documentation or client requests as assigned

• Provide feedback/solutions to manager to minimize risk and improve processes.

• Resolve internal and external client issues by responding to all correspondence within communicated service level timeframe

• Represents Ascensus in a professional manner through use of professional format and tone in verbal and written correspondence

• Meet expectations of the job by attendance, punctuality as indicated in the employee policy handbook

• Consistently provide a high level of Customer Service while communicating and coordinating with internal/external business units to assist in issue resolution

• Overtime may be required to meet business needs (weekdays / weekends)

• Critical Skills and Required Competencies: Candidate should have knowledge of PC and keyboard, strong attention to detail, intellectual curiosity, and ability to work as a team player, organizational skills, good oral and written communications skills, interpersonal skills and a service orientation

• Other duties as assigned

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• High School Diploma

• Experience with PCs and MS Office software applications

• Detail oriented with strong organizational and time management skills required

• Ability to handle multiple priorities and meet deadlines in a fast paced high stressed environment

• Excellent analytical skills

• Ability to lift up to 50 lbs.

• Ability to work in a team environment to ensure common goal of providing exceptional customer service

• Ability to work overtime and meet the needs of cyclical trends of the business organization

• Ability to escalate issues to appropriate levels within the organization

• Ability to communicate effectively (clear, concise, professionally) with all levels within the Ascensus organization

• Ability to handle multiple priorities and deadlines

• Knowledge of imaging systems preferred

• Perform other duties and/or special projects as assigned

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).