Jobs for People with MS: National MS Society

Lucid Fusion Search Specialist

Req number:

R4896

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a Lucid Fusion Search Specialist. This position will be full time and remote.

Job Description

What You’ll Do

• Team dedicated to support search solution powered by Lucidworks Fusion search platform.24*7 support team availability specifically for Priority 1 and 2 issues

• Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.

• Non-Core issues should be fixed by this team

• Core-Issues work with Lucidworks 24*7 support team through Zendesk

What You'll Need

Required:

• Experience: 4 to 10 years

• Lucidworks Fusion platform experts

• Experts in Incident and Problem management

• Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).

• Strong understanding of search technologies, including information retrieval, natural language processing, and relevance tuning.

• Strong communication skills with the ability to collaborate effectively with cross-functional teams.

• Experience with Agile development methodologies and tools (e.g., JIRA, Git).

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.