Job Information
Blackstone Consulting Adv. Security Program Manager in REMOTE, California
Description/Job Summary
Job description
POSITION:?Advanced Security Program Manager
LOCATION:?Northern and Southern CA. This position will oversee multiple Protection Security Supervisors (PSS) at multiple locations and will be expected to travel 65% as required by the company and client.
SALARY:?$120,000 - 140,000 annual
Please apply here: https://blackstoneconsulting.balancetrak.com/KCPDSCO20230903
BCI seeks a dedicated and passionate Advanced Security Program Manager to serve as an integral part of the security and care delivery team for a leading healthcare provider.
The Advanced Security Program Manager is a mid-level position. This role is responsible for overseeing and managing Protective Security Supervisors (PSS) for the Advanced Security Program for a large healthcare security portfolio while establishing a comprehensive security program to safeguard the people, property, assets and interests of the client. Their primary role is to manage day-to-day operations efficiently and effectively, invest and develop a high performing team, and to achieve service and profitability objectives.
The Manager will be asked to work in a complex environment using his/her relationships building skills, strategic thinking, facilitation, and project execution skills to drive vision, strategy, and results for day-to-day operations and improvement strategies within their assigned area.
Responsibilities/Duties
Oversee and Invest in the Development of Contract Security Personnel
Oversees and assists in directing the implementation of new training development programs
Oversees the PSSs to ensure the implementation of training for contract staff is carried out efficiently and effectively
Mentors and develops future leaders with a mind to providing appropriate succession planning for the area
Identifies and implements successful programs to develop managerial staff and contract employees
Enhance managerial and contract staff skill sets through training to ensure the program meets or exceeds the Advanced Security Practices specific to: Compliance, Orders Policy and Training, Advanced Security Operations, Leadership and Accountability, and Technical Security Systems
Oversees and approves disciplinary matters at the sites to ensure that the outcome is appropriately investigated to a high level and managed in partnership with the appropriate HR teams
Develops strategies with the PSSs to address workforce management gaps and deficiencies to the master schedules
Stakeholder Management & Liaison
Partners closely with the customer to guide program development
Partner with Security Managers and customer leaders to ensure timely notification and escalation of adverse events
Ensures the delivery of high-quality customer service through regular contact with customers; evaluates service quality and initiates corrective action as necessary
Meets regularly with client representatives for security program status updates and addresses any actual or potential problems; supports client temporary start-ups
Oversees account management and ensures appropriate staffing to include management level representation
Acts as an escalation point for internal concerns and/or service contract decisions
Shares the security story - highlights key wins and promotes excellent work
Strategy & Planning
Sets operational targets aligned to company goals and objectives
Develops and implements strategies, procedures, and business plans to enhance contract performance based on the Advanced Security Practices
Partner with customer for security planning, program assessments and surveys with Security Managers and customer
Provides Subject Matter Expert (SME) oversite and review of post orders and policies developed for the Advanced Security Program in partnership with the customer
Provides leadership, consultation, and execution for major field initiatives
Drives continuous improvement with security teams to ensure an evolving team that meets customer expectations and the changing security landscape
Contract & Regulatory Compliance
Ensures that security site management maintains the regulatory compliance program at 95% or better
Ensures proper staffing requirements are met in line with the master schedule
Oversees PSS training and performance to ensure practices meets standards set forth by the regulatory agencies (TJC, CDPH, CMS etc.)
Works closely with hiring teams to ensure that hiring of officers ensures quality candidates and meets the standards for regulatory compliance
Financial Review, Authorization and Company Performance
Analyzes operational and financial indicators to continuously improve performance; ensures positive financial operations within area accountability.
Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, etc. maintains and submits payroll records and other required information
Authorizes spend for direct hires utilizing BCI's Concur system
Required Skills
Ability to interact with customers, employees and third parties that reflects highly on organization
Excellent written and verbal communication skills
Dedication to high quality customer service
Experience with managing budgets
Strong knowledge of healthcare environment and ability to interact with key stakeholders in high stress situations
Business acumen
Experience in planning, organizing, and enforcing security systems
Security Risk Assessments
Ability to quickly adapt and mobilize change across the organization
Ability to consult on security operations
Ability to think critically and use data to influence change
Experience working in a unionized environment
Required Experience
5 -10 years of law enforcement or security experience
3 years of relevant experience in a security portfolio management capacity
Core Competencies:
Security Basics:?Ability to learn, retain and perform basic healthcare security functions;
Risk Management:?Ability to identify, educate, manage, and report security risks impacting service delivery;
Communication:?Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments;
Service Delivery:?Ability to consistently demonstrate professional behavior that is responsive to the needs of the client;
Leadership:?Ability to motivate, inspire, and influence others.
Minimum Qualifications at Entry:
Be 18 years of age and possess a high school diploma or GED
Have a reliable and functional means of communication (i.e., cell phone)
The legal right to work in the United States
Possess a valid government-issued driver's license
Active state-issued guard card
Blackstone Consulting, Inc. (BCI) is a minority-owned, 6,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
Company benefits include - see all the details at www.bci-toolkit.com/benefits
Medical Insurance?- The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
Vision Insurance?- Vision care plan option through Guardian for employees and eligible dependents.
Dental Insurance?- PPO dental plan option through Guardian for employees and eligible dependents.
Retirement & 401(k)?- Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
Short-Term & Long-Term Disability Insurance?- BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
Employee Assistance Program?- Through Guardian's WorkLifeMatters program. 100% paid by BCI.
Voluntary Life and AD&D Insurance?- Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
Supplemental Insurance?- Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
Additional Benefits?- Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability, supplemental, and life plans offered by Aflac and TransAmerica.
Paid Time Off
Recognition Programs
Training & Career Development