Job Information
Fedcap Employer Solutions Manager in Reading, United Kingdom
Salary: £37,656 + car allowance
Location: Office-based with travel throughout South Central region (Banbury, Oxford, Reading, Slough, Staines, High Wycombe, Basingstoke, Guildford, Brighton, Chichester)
The Role
To ensure the delivery of an end-to-end employment outcomes offer to all customers referred to programme through performance management of a team of Employer Solutions Consultants (ESCs) based in each of the offices within the contract package area.
Working with strategic and operational teams across the business to engage and account manage key employer relationships, track outcomes and deliver continuous improvement to systems and processes.
The successful applicant will need to have a full driving license and vehicle.
You will be…
Supporting the team’s performance against agreed targets including targeted vacancy sourcing, employer engagement, interview acquisition and preparation, and job outcomes alongside other key performance indicators (KPIs)
Management and development of ESCs using monthly and bi-annual performance tools while encouraging collaboration, standardisation and best practice across the team
Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity
Support with organising and running job fairs across the region ensuring a rapid response approach to live vacancies
Work with the Regional Employment Solutions Manager to drive sector specific skills training and targeting of sectors and employers
Advise and develop ESCs to support employers through the promotion of adapted recruitment approaches and techniques to support customers to secure work e.g. personality-based interviews, work trials, job carving, or specialist health and wellbeing support e.g. reasonable adjustments, funding available, inclusion in national initiatives (e.g. Disability Confident) etc.
Drive caseload management and profiling to ensure ESCs build pipeline of opportunities relevant to the customer needs of their office
Person Specification
About you…
Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?
Experience, Knowledge and Qualifications
Experience of managing a team, ideally based across multiple locations
Experience of working in a customer focused, results driven environment
Excellent communication and influencing skills with people at all levels including internal and external customers
Knowledge of the local labour market and social challenges
Awareness of health, wellbeing and disability initiatives to support individuals into employment including route ways, job design and reasonable adjustments
Awareness of skills and training landscape including traineeships, apprenticeships, and other work-based training as well as self-employment routes
Experience of using CRM systems to track and report performance coupled with strong all-round IT skills
Key Competencies
Integrity
Leadership
Results focused
Commercial acumen
Problem solving
Coaching and developing
What’s in it for you…
A rewarding career that makes a genuine difference to people’s lives
Hours and days of Work: 37.5 hours per week – Monday to Friday
Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service
A two-week Induction and Training programme
Pension Scheme – contribution of 4% from Fedcap Employment.
Life Cover x 4 annual salary
A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period
Enhanced Maternity and Paternity pay following completion of the probationary period
Laptop and mobile phone to allow remote agile working
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.