Jobs for People with MS: National MS Society

Sr. Analyst, Enterprise Operations - Contract Inquiry Support - 2406202130W

Description

Johnson & Johnson Health Care Systems Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Sr. Analyst, Enterprise Operations - Contract Inquiry Support in Raritan, NJ!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all of the Johnson & Johnson Family of Companies. Deliver strives to deliver an extraordinary customer experience through leading critical customer-facing-functions such as customer service, distribution and transportation. In addition, Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. It supports both sectors of Johnson & Johnson: MedTech (including Vision)and Innovative Medicine Products. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety and the experience of our customers is our top priority.

Key Responsibilities:

The Contract Inquiry Support Team (CIS) provides answers to contract-related inquiries generated by our direct customers and business partners, seeks to improve synchronization of contract price and eligibility, resolves customer price and eligibility discrepancies and supports contracting process improvements.

As Sr. Analyst, you will be responsible for delivering resolution on invoice discrepancies, inquiries from our Distributors/Wholesalers and handling IDN Roster activities. Your primary responsibilities will include operational execution, process improvements, and strategic collaboration with internal business partners such as our operating company franchise partners and other internal Johnson & Johnson Health Care Systems Inc. (JJHCS) departments.

• Proactively find opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies and the customer experience.

• Work in conjunction with team members and business partners to identify common root causes and design solutions that increase efficiency and enhance the customer experience.

• Consolidate and present information to business partners and senior management in a clear and concise manner that allows management to make strategic decisions.

• Review and analyze metrics to add deeper business perspective to evaluate trending and report out to management.

• Work independently with little supervision.

• Make prudent decisions on processes by understanding the contractual obligations, internal system capabilities and the impact of the actions across the organization and contracting continuum.

• Effectively communicate with JJHCS counterparts.

• Use multiple systems (ICS, CORE, MDM, SAP, Salesforce.com, and HPE) to successfully manage workload on a timely basis.

Qualifications

Education:

• Minimum of a Bachelor’s Degree is required

Experience and Skills:

Required:

• A minimum of three (3) years of relevant experience is required

• Committed and able to work independently, while taking ownership of issues is required

• Customer-centric approach and the ability to address customer issues in an effective and timely manner is required

• Demonstrated ability to handle customer inquiries/issues, developing and delivering solutions, and interdependent partnering to resolve complex business matters required

• Demonstrated ability to present to business partners and senior management is required.

• Strong analytical, verbal and written communication skills to consolidate information & present complex data in simplified terms is required

• Demonstrated ability to build and support strong, positive relationships with internal and external partners and to influence and collaborate is required

• Demonstrated partnership or leadership with projects and/or in cross functional teams with conflicting deadlines required

• Excellent analytical, problem-solving, organizational and prioritization skills required

• Intermediate proficiency in MS Office Suite; Excel VLOOKUPS and pivot tables required

Preferred:

• Experience with Model N , SAP, ICS, CORE, MDM and Salesforce.com preferred.

• Tableau or Master Data Management (MDM) system experience.

• Demonstrated partnership or leadership with projects and/or in project teams.

• Contracting and/or direct customer-facing experience preferred

• LEAN, Six Sigma, or Process Excellence Methodology experience, training, or certification preferred

• Experience with Standard Operating Procedures (SOP) is preferred

Other:

• May require up to 10% of travel domestically

• The anticipated base pay range for this position is $76,000 to $115,000.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• This position is eligible to participate in the Company’s long-term incentive program.

• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Primary Location NA-US-New Jersey-Raritan

Organization Johnson & Johnson Health Care Systems Inc. (6077)

Travel Yes, 10 % of the Time

Job Function Contract Administration and Management

Req ID: 2406202130W