Job Information
Mako Medical Sr. RCM Team Specialist (MAKO) in Raleigh, North Carolina
Description
Essential Job Responsibilities:
Clearly communicate roles and responsibilities, establish individual goals, monitor productivity, oversee quarterly performance reviews, and provide guidance, as necessary.
Monitor AR department metrics and adjust as needed.
Continually evaluate AR operations and make suggestions for improvement.
Deliver results against a defined scope of work that includes measurable KPIs and provide consistent reporting to management
Hold regular meetings with the internal department managers to share information, identify areas for improvement and communicate on company issues, as needed
Provide training to AR staff
Respond to high level concerns involving clients, payers, and patients from internal and external departments
Maintain knowledge of trends, best practices, regulatory changes in health care revenue cycle management
Stay current on payor specific rules around toxicology and clinical laboratory billing
Strong mentoring and relationship building skills with the ability to effectively manage and develop team members
Conduct staff meetings to share information and communicate on company issues
Conduct bi-annual employee performance evaluations
Manage employee scheduling, vacation requests, and continuous shift coverage
Model the Core Values of the company (see appendix for definitions of the Core Values)
Education:
Preferred Bachelor’s Degree
Experience:
Five years of experience in an RCM environment
2 + years of management experience
Ability to focus on achieving business results while balancing employee engagement and retention of talent
Must have excellent leadership, interpersonal, communication, and motivational skills
Superior written and oral communication skills, with the ability to persuasively present and communicate
Clinical Lab billing experience preferred