Jobs for People with MS: National MS Society

NCSU Wolfline is currently seeking a motivated and experienced Operations Manager (Fixed Route) to join our team! If you are ready to take the next step in your career and make a positive impact on the students, faculty, staff, and visitors of NCSU, we would like to hear from you. Apply now to join the NCSU Wolfline team and help us provide top-notch transportation services to the NC State community!

JOB DESCRIPTION

The Operations Manager (Fixed Route) reports directly to the General Manager in managing daily operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location.

Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel

• Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors

• Works closely with the maintenance department to ensure that all operation requirements are met

• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling

• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks

• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel

• Coordinates with the safety and training department to ensure all safety goals and directives are met

• Develops Operations department budget

• May operate a vehicle in revenue service, if necessary

• Maintains confidentiality of all information

Qualifications

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required.

Experience, Skills, and Knowledge Required:

• 5 year’s previous supervisory/management experience in Transit.

• Experience dealing with the Union and working in the transportation industry a must.

• Must be able to demonstrate poise, tact, diplomacy and possess good judgment and discretion.

• Must possess ability to lead and motivate employees.

• Must possess at least a Class B CDL with Passenger Endorsement.

• Experience dealing with federal, state, and local agencies (i.e., DOT, FTA, OSHA, etc.).

• Excellent communication skills both written and oral.

• Detail oriented, well organized, and possess effective time management skills.

• Proven customer service and interpersonal skills.

• Must be a team player

• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.

• Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations.

• Must be able to work in extreme heat and cold and in a damp environment with moderate noise.

• Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Job Category: General Managers / Asst General Managers / Ops Managers

Req ID: 2552

Pay Group: VWQ

Cost Center: 722

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.