Job Information
Mako Medical Customer Concierge Team Member (MAKO) in Raleigh, North Carolina
Description
Account Relationship
Communicating with clients to understand their needs and explain product value.
Building relationships with clients based on trust and respect.
Collaborating with internal departments to facilitate client need fulfillment.
Maintaining updated knowledge of company products and services.
Resolving complaints and preventing additional issues by improving processes.
Acting as a client advocate with a focus on improving the buyer experience.
Discussing any internal issue identified by internal MAKO team that calls for re-training (incorrect orders, ordering patterns, incorrect collection etc.)
Assist clients with supply/re-supply requests
Coordinate logistics pickups via UPS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)