Job Information
Industrial Staffing Services Inc dba Equiliem Help Desk (onsite) in Rahway, New Jersey
We are looking for a highly motivated IT Help Desk Analyst to provide critical support as part of a dynamic Laboratory IT Service Team.
Responsibilities:
- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assures connectivity of customer's Windows based platform
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client's corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
Required Qualifications:
- Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
- 2-5 years' experience in IT Help Desk roles
Preferred Qualifications:
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.