Jobs for People with MS: National MS Society

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Accountability Statement:

The GWAM Vendor Management team is a trusted advisor to businesses across the institution for all phases of custody and vendor management and serves as an extension of GWAM Vendor Management team in North America (Boston).

It is a client-facing team who oversees Manulife’s global custodial and vendor relationships in relation to their role as Vendor Management Analysts. The team is responsible for assisting clients and stakeholders by providing ongoing support and guidance such as informing clients of specific custodial and vendor service offerings, governance, assisting operational teams and interfacing with multiple service providers.

The successful incumbent will also show an aptitude for learning, showing initiative and identification of opportunities for improvements.

The incumbent will be required to work on a fixed night shift to match the North America business hours. However, must be willing to report on a mid/day shift (if necessary) to attend meetings/discussions with Asia and Europe offices.

Role and Responsibilities:

Reporting:

Provide support (if needed) to ensure timely completion and creation of Global Custody Relationship (GCR) report

Facilitate vendor scorecard/performance review, measurement, comparison, and tracking

Timely collection, review, and checklist creation of vendor SOC (Service Organization Controls) reports

Monitor and gather critical vendor news reports and updates (using FACTIVA)

Ensure timely collection of Service Level Agreement (SLA) reports

Update various vendor data points in ProcessUnity (internal system used to house vendor information) such as Dun & Bradstreet ratings, Geographic Risk ratings, vendor services, tiering, contact details, and others

Timely collection and review of nightly NAV files and Operations Books for certain custodians (SSB and Citi)

Ensure timely completion of KPI reporting (using Power BI) for certain custodians (SSB and Citi)

Extract vendor data to calculate/format into presentable reports, charts, and graphs

Evaluate vendor information gathered from multiple sources/reconcile conflicts to ensure integrity of data

Complete and support ad hoc analyses and data collection of historical vendor information

Perform peer reviews and quality control functions (for mid to high complex tasks/reports)

Operational Support/Tactical:

Provide support (if needed) for any oversight functions performed by the business unit

Maintain day-to-day relationships with various internal clients including front office, back office, treasury, and risk

Participate in initiatives to reduce manual collection of data and report automation

Maintain and update policy and procedure documents, as required

Monitor the team’s common mailbox and ensure all queries and requests are addressed timely and accurately. Ensure effective and proper utilization of the team’s common mailbox

Ensure team’s deliverables were completed timely and accurately

Desired Skills and Experience:

Bachelor's degree in BS Accountancy, BS Banking and Finance, BS Financial Management, or other business degrees

Minimum 2 years of relevant experience in the financial services industry in various front and back-office capacities

General knowledge of financial markets and the asset management industry

Background in risk and/or control-related functions, legal, contracts remediation, vendor or custodian management is a plus

Proficient in MS Office suite including Outlook, Teams, Word, and Power Point

Intermediate proficiency in MS Excel (e.g., lookup and logical formulas, pivot tables, etc.); experience in Macro and Visual Basic for Applications (VBA) is a plus

Knowledge in BPMN standards and MS Visio is a plus

Strong verbal and written English communication skills

Strong time management and prioritization skills

Flexible on overtime

Attributes:

Ability to work independently and maintain strong working relationship with team members located in different offices/territories

Strong interpersonal skills with the ability to work effectively across cultures and deal effectively with internal/external parties at a senior level

Strong multi-tasking capabilities to manage multiple competing tasks and priorities

Has meticulous attention to detail

Ability to clearly articulate ideas and suggest changes

Strong analytical, organization, and problem-solving skills

Strong interpersonal and communication skills

Has a proactive mindset and strong work ethics

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .