Job Information
American Medical Response Operations Supervisor 43215 in Purvis, Mississippi
This is a job for an operations Supervisor with a company located in the Purvis, MS area.
Job Summary: The Operations Supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division. The primary responsibility of the Operations Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients.
Responsibilities: Changing customer expectations, including changes in the way care is delivered, potentially expanding services, or loss of services to other agencies (e.g., fire departments) have resulted in unclear or confusing role definitions. This results in changing employee expectations and lowered employee morale. The growth-through-acquisition strategy has impacted all areas of AMR, resulting in the need for integration of processes and culture, which also impacts employee morale. The Operations Supervisor must deal with these morale issues daily. Reorganization of work, which has resulted in role confusion for the Operations Supervisor. Some positions are focused on the supervision and support of reporting employees; other supervisors spend a great deal of time on data collection and reporting, leaving limited time for supporting employees. Very large spans of control and employee shift structures make it extremely difficult for an individual Operations Supervisor to forge a strong relationship with the employees he/she is responsible for. This relationship needs to exist to support employee communications and coaching and development. In some locations, there are no assigned reporting relationships at all, which creates even more difficulty. Changes in technology result in faster, easier methods for communicating, and collecting and analyzing data. The Operations Supervisor must ensure the implementation and proper use of such technology to maximize productivity and effectiveness. The demands of the organization often exceed the time available for Operations Supervisors to do the work.
Qualifications: High School Diploma or equivalent (GED). Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study. EMS Field Experience. Past supervisory experience. Field Training officer experience or Instructor experience. Experience as a SSC or EMD.
Equal Opportunity Employer -- minorities/females/veteran/other individuals with disabilities/sexual orientation/gender identity.