Jobs for People with MS: National MS Society

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The Switching TAC team works on complex issues with some of Cisco's top customers. It's an opportunity to master the latest technology and products while working with a technical team with varied strengths. Grow your skills in a dynamic environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

What You’ll Do

Cisco Support Services ( TAC) is seeking a LAN Switching Technical Consulting Engineer (TCE) for a position with the following responsibilities:

• Should be able to solve TAC cases with no or minimum guidance

• Skilled to handle complex and critical customer call

• Ability to analyse, configure and solve problems in large networks

• Engage and collaborate with multiple stakeholders to resolve customer issues

• Provides consultation to independently tackle complex product and network problems

• Effectively utilizes complex lab setups to replicate customer-reported issues

• Submit complete and correct defect reports when deemed fit

Who You Are

• Should have strong knowledge in Cisco LAN Switching technologies like STP, RSTP, VTP, VSS, MSTP, LACP, VLAN

• Good to have platform level knowledge in 6500, 6800, 4500, 3850, 9000

• Excellent in communication ( verbal and written) and customer-handling skills

• Commit to continuous learning, results orientation and partnership

• Good troubleshooting approach and crisis management skills

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We accept digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.