Job Information
Premier Medical Group of the Hudson Valley Medical Receptionist Lead in Poughkeepsie, New York
JOB DESCRIPTION
JOB TITLE: Medical Receptionist Lead
DEPARTMENT: Ambulatory Surgery Center (ASC)
STATUS: Full-time, Non-Exempt REPORTS TO: Administrative Lead, ASC
DATE: Revised April 2024
POSITION SUMMARY:
The Medical Receptionist Lead is responsible for checking patients in and out of the ASC for office procedures, making sure patients fill out the appropriate paperwork, assisting with insurance eligibility and communicating out of pocket costs to patients.
DUTIES AND RESPONSIBILITIES:
Greets and directs all patients at the ASC.
Assists with checking insurance eligibility for procedures
Prepares charts for procedures including obtaining medical records from various offices, hospitals, etc
Assist with patient calls, moving appointments, rescheduling appointments, etc.
Triage secretaries to schedules and reschedules appointments that are cancelled/ no show.
Distributes and follows up on incoming faxes.
Scans 25-30 charts per day into Medent and Apex Provation
Posting of charges
Communicates out of pocket costs to patients.
Collects copays from patients and posts payments
Tallies up copays for the day, prints out the day sheet and matches up copays with patient information.
Enters all internal and external documents into Medent and Apex Provation.
Maintains confidentiality of provider information
Assist in the maintenance of medical charts and/or electronic medical record (medical record requests, monthly review tool and adverse event report quarterly.
Provides support to Administrative Coordinator as needed.
Maintains cleanliness of the waiting room.
Order lunches for doctors.
Represents the organization in a positive and professional manner.
Performs other duties as assigned.
EDUCATION AND EXPERIENCE:
Minimum of a High School diploma; Associates Degree preferred.
At least one year relevant experience and/or training.
QUALIFICATIONS AND REQUIREMENTS:
Strong customer service and communication (written and verbal) skills.
Must have knowledge of a variety of computer software, such as word and excel. Familiarity with EMR strongly desired.
Ability to work independently on assigned tasks as well as accept direction on given assignments.
Able to maintain highest level of confidentiality
Able to work collectively with administration and staff.
Exceptional phone manner
Strong organizational skills: must be able to multi-task.
Other duties as assigned.