Job Information
Versiti Blood Center Mobile Donor Phlebotomist ( We Train) in Portage, Michigan
Position Summary
No Experience Necessary (We train)
Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.
Compensation
- $17.00/hr+ based on experience
- Benefits including medical/dental/vision/7% 401(k) match
- Shift differentials for evenings/weekends
Skill based percentages increases offered after training
Schedule
- Full Time
- Tues-Sat or Sun-Thurs. 5 days a week 2 days off
- Schedule is made 3 weeks in advance
- availability between 4am-10pm
- hours determined by the Blood Drive schedule
- Training 8 weeks paid combination of hands on and classroom
Responsibilities
- Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
- Travels to other local collection sites, as determined by business need.
- Prepares collection site and performs set up, including technology systems (may include quality control).
- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator).
- Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Rebooks donors for future donation appointments.
- Understands and performs to all applicable regulatory and compliance requirements.
- Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
- May prepare and pack units for transport.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
- Requires evening, weekend, and holiday hours.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
GED required