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Bridge Services Representative 6-E7 (Limited Term) Blue Water Bridge

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Bridge Services Representative 6-E7 (Limited Term) Blue Water Bridge

Salary

$19.43 - $26.87 Hourly

Location

Port Huron, MI

Job Type

Limited Term (position has expiration date)

Job Number

5901-24-BWB-8-LT-BSR6-E7-KC

Department

Transportation

Opening Date

07/01/2024

Closing Date

7/10/2024 11:59 PM Eastern

Bargaining Unit

MICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)

• Description

• Benefits

• Questions

Job Description

POSITION IS BEING FILLED THROUGH A LIMITED-TERM APPOINTMENT -

MAY LAST UP TO TWO YEARS WITH AN OPPORTUNITY TO BE EXTENDED BUT WITH NO GUARANTEE, MAY ALSO HAVE THE ABILITY TO GO PERMANENT BUT WITH NO GUARANTEE

This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States and Canadian currency, making proper change and performing simple math calculations, and balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity, and requires the ability to problem solve and assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, and responds to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency, and/or law enforcement personnel as well as other duties as assigned.

As a 24/7 operation, this position requires working various schedules which can include weekends and holidays as needed.

The "Salary" listed above is a range that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

For additional information, please see the links below:

• Bridge Services Representative 6-E7 position description (https://MCSC.state.mi.us/AgencyPDFs/BRISREPEA04R and BRISREPEA08R Position Description 7.1.2024.pdf)

• All about MDOT

For information on benefits, visitwww.mi.gov/employeebenefitsorwww.mi.gov/orsstatedc.

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Bridge Services Representative 6

No specific type or amount is required.

Bridge Services Representative E7

One year of experience equivalent to a Bridge Services Representative 6.

Alternate Education and Experience

Bridge Services Representative E7

Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.

OR

Two years of experience in a customer service position with primary focus on processing financial transactions

Additional Requirements and Information

To be considered for this position you must:

• Meet the requirements of U.S. Customs Border Protection (CBP) as it pertains to theCanada Customs Act (https://laws-lois.justice.gc.ca/eng/acts/c-52.6/FullText.html) , and any applicable international agreements between the U.S. and Canada.

• Possess a valid driver's license.

• If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.Click here (https://www.michigan.gov/-/media/Project/Websites/mdcs/neogov/OfficialTranscript.pdf?rev=0c57f92e150e4856b207ef348781c406) for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on theNational Association of Credential Evaluation Services (https://www.naces.org/members) or theAssociation of International Credential Evaluators, Inc. (https://aice-eval.org/members/)

  Possession of a Western Hemisphere Travel Initiative (WHTI) Document (e.g., Passport, Passport Card, NEXUS Card, WHTI approved State enhanced Driver's License) within 90 days of the date of appointment.

  View Current Job Specification:https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/B/bridgeservicesrepresentative.pdf

  All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.

If you have questions related to this posting, please contact Kelsea Cole atColeK10@michigan.gov.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application. Responses to the questions below must match what is on your application and are used for screening purposes. Have you read and understand the process for submission and use of your application materials?

• Yes

• No

  02

  BRISREP – Do you possess an educational level typically acquired through completion of high school?

• Yes

• No

  03

  BRISREP -Please select your level of experience:

• No specific type or amount

• at least 1 year of experience equivalent to a Bridge Services Representative 6. OR completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative. OR two years of experience in a customer service position with a primary focus on processing financial transactions.

• at least 2 years of experience equivalent to a Bridge Services Representative, including one year equivalent to a Bridge Services Representative 7. OR Completion of at least 15 semester hours (22 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for two years of experience as a Bridge Services Representative. OR Three years of experience in a customer service position with a primary focus on processing financial transactions.

  04

  If applicable, did you attach a copy of your official transcripts/foreign degree evaluation? Failure to attach official transcripts/foreign degree evaluation may result in your application being screened out of this hiring process.

• Yes

• No

• Not applicable

  05

  In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?

• Yes

• No

  06

  Do you possess a valid driver's license?

• Yes

• No

  07

  Do you possess a valid Western Hemisphere Travel Initiative (WHTI) document (e.g., passport or enhanced driver's license)?

• Yes

• No

  08

  If you do not possess a valid WHTI document, are you willing and able to obtain one within 90 days of the date of hire into the position and maintain a valid one throughout employment?

• Yes

• No

• I already possess a valid WHTI document and am willing to maintain a valid WHTI document throughout employment

  09

  Are you a current State of Michigan employee? State employees work for one of the departments that make up the government of the State of Michigan (e.g., Michigan Department of Corrections (MDOC), Michigan Department of Transportation (MDOT), etc.).

• Yes

• No

  10

  Are you a current Michigan Department of Transportation employee?

• Yes

• No

  11

  Are you a current or former Blue Water Bridge employee?

• Yes

• No

  12

  Are you willing and able to routinely work all shifts including evenings, weekends, and holidays?

• Yes

• No

  13

  Are you willing and able to maintain a valid working telephone number where you can be reached for call-ins?

• Yes

• No

  14

  How many years of experience do you have performing mathematical computations? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

• More than 10 years

• 5-10 years

• 3-5 years

• 1-3 years

• Less than 1 year

• No experience

  15

  Based on the above experience; how many hours a day did you spend performing mathematical computations? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

• More than 8 hours

• 7-8 hours

• 5-6 hours

• 3-4 hours

• 1-2 hours

• Less than 1 hour

• No experience

  16

  How many years of experience do you have processing point-of-sale credit and debit card transactions? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

• More than 10 years

• 5-10 years

• 3-5 years

• 1-3 years

• Less than 1 year

• No experience

  17

  Based on the above experience; how many hours a day did you spend processing point-of-sale credit and debit card transactions? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

• More than 8 hours

• 7-8 hours

• 5-6 hours

• 3-4 hours

• 1-2 hours

• Less than 1 hour

• No experience

  18

  How many years of experience do you have in face-to-face customer service? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

• More than 10 years

• 5-10 years

• 3-5 years

• 1-3 years

• Less than 1 year

• No experience

  19

  Based on the above experience; how many hours a day did you spend providing face-to-face customer service? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

• More than 8 hours

• 7-8 hours

• 5-6 hours

• 3-4 hours

• 1-2 hours

• Less than 1 hour

• No experience

  20

  MDOT - Have you participated in any of the following MDOT Workforce Programs?

• MDOT Youth Development and Mentoring Program

• MDOT TRAC Program

• MDOT Internship (Co-Op) Program

• Transportation Diversity Recruitment Program (TDRP) Internship

• MI Construction Career Days

• National Summer Transportation Institute (NSTI)

• Other

• N/A

• MDOT Capstone Internship

  21

  MDOT - Where did you hear about this job? (Check all that apply)

• State of Michigan Website/NEOGOV or Governmentjobs.com

• LinkedIn

• College/University Career Services Office or website

• Twitter

• Facebook

• Indeed

• Career Search Engine (i.e. Monster, Careerbuilder)

• Michigan Works! Agency

• Career Fair

• GovDelivery

• Billboard

• Employee Referral

• Veterans Organization

• Government Jobs

• Diversity Jobs

• recruitics

• ZipRecruiter

• Other

  Required Question

Agency

State of Michigan

Department

Transportation

Address

425 West Ottawa Street

Lansing, Michigan, 48909

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