Jobs for People with MS: National MS Society

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

What you'll be doing

Managed Services Engineer L2 – BaseOS Wintel

Managed services engineers are responsible for managing and administrating platforms and infrastructure on behalf of our clients. You'll work closely with other members of the team to deliver reliable, secure, scalable IT systems that are able to respond quickly and efficiently in order to meet all customer needs. You will be working within a cross skilled team of seasoned professionals managing various technologies, as well as engaging colleagues from other regions of the globe. Engineers work in a hybrid manner between home and office, depending on their home infrastructure. The successful candidate will bring new ideas into their area of responsibility whilst also being an effective communicator across departments.

Key Roles and Responsibilities:

• Experience managing Microsoft Active Directory, Exchange on-premise and Office 365 and Windows Server in enterprise environments.

• Proactively monitors the work queues.

• Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

• Update tickets with resolution tasks performed

• Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.

• Capture all required and relevant information for immediate resolution

• Communicate with other teams and clients for extending support

• Execute changes with clear identification of risks and mitigation plans to be captured into the change record

• Work with automation teams for effort optimisation and automating routine tasks

• Identify problems and errors before they impact a client’s service

• Contribute to the change management process by logging all change requests with complete details for standard and nonstandard including patching and any other changes to Configuration Items.

• Ensures all changes are carried out with proper change approvals

• Plan and execute approved maintenance activities

• Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

• Be willing to work USA East Coast time zone, 14:00 – 22:00 (SAST)

Academic Qualifications

• Bachelor’s degree in Computer Science or a related field preferred, not required

• Minimum of 3+ years of experience in a similar enterprise environment.

• Microsoft 365 Certified: Teams Administrator Associate

• Microsoft 365 Certified: Messaging Administrator Associate

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About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.