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Job Information
NTT America Solutions, Inc. Configuration Analyst in Port Elizabeth, South Africa
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Configuration Analyst work closely with internal teams to ensure the implementation of NTTs configuration management policy and standards in medium complex environments. The primary responsibility of this role is to define and control the components of services and infrastructure and maintain accurate configuration records. This role conducts presentations to educate and train users on the use of the configuration process.
What you'll be doing
Key Roles and Responsibilities:
Offer detailed support related to the configuration management process
Work on strategic projects to govern the configuration management processes
Participate in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness
Conduct presentations to educate and train users on the use of the configuration process
Manage stakeholder relationships by proactively engaging with clients
Work closely with internal clients to extract and compile monthly reports as defined and agreed
Bring subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organisation’s budget, resource, timescale and technical requirements
Ensure compliance with laid down procedures by contributing and participating in both internal and external audits
Knowledge, Skills and Attributes:
Demonstrable analytical and reasoning skills
Ability to interpret complex processes and policies
Ability to work collaboratively with a diverse, global, and multicultural community
Ability to present information at various levels of the organisation
Knowledge of the customer’s business priorities, objectives and business drivers
Knowledge of the role IT plays in enabling the business objectives to be met
Awareness of what IT can deliver to the business, including the latest capabilities
The ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence
Good influencing and negotiating skills
Achievement driven, and delivery-focused while maintaining the required quality
Growth mindset with a desire to learn and upskill
Display impeccable client service orientation
Academic Qualifications and Certifications:
Degree in a Computer Science or Information Technology field, or equivalent work experience with a concentration and firm understanding of business practices
ITIL certification
Intermediate Certificate in Release Control and Validation
Azure Fundamentals Certification advantageous
Required Experience:
Seasoned experience related to service configuration management in an Information Technology Services environment
Seasoned demonstrable experience working with internal and external stakeholders
Seasoned experience analysing process and recommending improvements
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
NTT America Solutions, Inc.
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