Job Information
SONUS NETWORKS INC d/b/a Ribbon Communication Field Support Engineering Sr. Tech Specialist in Plano, Texas
The Ribbon Sr. Dedicated Engineer Network Operations (DENO) aka. ResidentEngineer Network Operations (RENO) service provides resident network engineer(s) to serve as supportresource(s) for Ribbon Customers. The engineer can support network verification activities, and following turn-upof the network, provide day-to-day fault management support of the Ribbon based network. In addition, theengineer can assist in managing the day-to-day process of integrating and implementing new elements of the Ribbonbased network. Ribbon's resident engineer(s) work jointly with customers personnel in the following activities:Network Verification, Support of Trunk Provisioning, Provide fault management of the network, Installation of new software releases, Provide informal customer training, Support Customer self-sufficiency transition plan, andTechnical escalation support. Additional responsibilities include: Investigate, diagnose and fix complex systemissues such as RTP media quality issues or Signaling interoperability issues with different vendor products, Developdashboards, metrics and critical alerting capabilities for continuous network monitoring, Support product Migrationor Upgrade planning and develop MOP for the same. This position is 100% remote/telecommute.
Position requires aBachelor's degree in Information Technology, Telecommunications, Computer Science, or related field. Employer willaccept exp. equivalent to a bachelors degree (one year of exp. is equivalent to one year of coursework). Positionrequires 6 years of experience in the job offered or in a related occupation in which the required experience was gained.
Must have experience in each of the following skills: 1. Possess working knowledge of SIP, H.323, Telephony Routing Translations skill, Security Protocols, and an in-depth knowledge of signaling protocol standards and usage. 2. Experience with Diameter routing and SS7 STP 3. Understanding of SIP Proxy Servers, SIP Redirect Servers, H.323 Proxy Gatekeepers, and ENUM Server capabilities. 4. Knowledge of Session Border Controllers (SBCs), IP routing engines and element management systems along with their application in unified communication and contact centersolutions. 5. Skilled in implementing software upgrades on in-service data network and VoIP core systems and access gateways. 6. Experience with Virtual Network Functions (VNF) manager testing and software application lifecycle management in an open source or proprietary virtual networking environment. 7. Experience in VoIP Cloud architectures and deployments on public/client clouds, VM, KVM, etc. 8. Strong exposure in network security, authentication protocols and best practices including TLS certificate installation/management, SRTP, DTLS-SRTP, RADIUS authentication, etc. 9. Exposure in WebRTC, SIP Video calling applications and deployments. 10. Exposure in database technologies including SQL. 11. Familiarity with feature verification and key performance indicator analysis to improve network performance. Exposure in developing metrics and dashboards using industry standardapplications. 12. Specialize in communication network monitoring/operation management, configuration management, software scripting, troubleshooting and technical support. Exposure in Unix shellscripts, Python based scripting. 13. Skilled in reproducing network and access point problems in development tools and techniques to investigate. Exposure in SIPREC, call recording, Media and Signaling Packet Captureand analysis. 14. Proficient with tracking and reporting issue investigation progress using industry standard customer relationship management technologies. 15. Demonstrate abilities for project scheduling, resource management, resolution estimation, and project status tracking and reporting. 16. Proficient in creating product and systems operations management and administrative documentation with a focus on end customer usability.