Job Information
TRIWEST HEALTHCARE ALLIANCE CORP Software Deployment Support Analyst in PHOENIX, Arizona
We offer remote work opportunities (AK, AR, AZ, CA, *CO, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI and WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
The Product Deployment Analyst is responsible for supporting the execution and maintenance of products and systems that support customer needs and company objectives. The Product Deployment Analyst will work closely with cross-functional teams to ensure successful product delivery and customer adoption.
Education and Experience
Required:
Bachelor's degree in business administration, engineering, marketing, or a related experience U.S. Citizen Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation Proven experience in product management, with a track record of successfully supporting products launches from conception to implementation, to replacement/retirement Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels. Strong knowledge of workflow and product management processes and best practices Excellent project management, analytical and organizational skills
Key Responsibilities
Assist in creating and updating support documentation, knowledge base articles and FAQs for customers and internal teams. Support market research and gather customer feedback to identify opportunities and challenges. Stay informed about industry trends, technologies, and best practices to drive innovation and competitiveness. Support the product lifecycle from concept to launch to sustainment to retirement to include troubleshooting and resolving post-deployment issues. Provide guidance and assistance to users. Collaborate with the implementation team to address complex issues that require further investigation. Document and track issues, resolutions, and feedback in the issue tracking system. Conduct root cause analysis to identify recurring problems and suggest improvements to prevent future issues. Assist in creating and updating support documentation, knowledge base articles, and FAQs for customers and internal teams. Monitor deployment metrics and report on deployment performance to stakeholders.
Competencies
Communication / People Skills: Excellent verbal, written, and presentation skills; ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / nalysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Proficient in Microsoft Office and Jira.
Working Conditions
Working Conditions:
Onsite: Works within a standard office environment Remote: Private and secure work space and work station with high speed internet is required. Availability to work non-regular hours as required Extensive computer work with long periods of sitting
Annual base salary for Colorado, Hawaii and Washington State residents: $129,000- $165,000 depending on experience