Job Information
Penguin Air Plumbing Manager in Phoenix, Arizona
Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We can provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great people to be a part of the team and make a difference!
Position: Plumbing Manager
The Plumbing Manager works with the General Manager to achieve sales goals and drive profit through managing a team of field technicians. This person also coordinates between dispatchers and customer service representatives while monitoring performance metrics.
Responsibilities:
Coach, motivate, and continue training for plumbing and drain teams
Understand Sales Criteria and how to cross-sell leads to HVAC and Electrical departments to drive results
Review invoices, jobs, timecards, and pay incentives to balance gross profit
Serve as an expert to address customer concerns and back up for field technicians as needed
Develop plumbing teams, conduct meetings, and mentor technicians for career growth through training
Oversee daily operation to ensure that proper procedures and guidelines are in place
Offer high standard customer service to resolve escalated issues by developing relationships
Promote enthusiasm and brand loyalty during daily huddles, weekly team meetings, and scheduling 1:1's
Requirements:
3-5 years Management experience REQUIRED with residential home services company
Possess ability to inspire personal and professional growth in team
Highly organized with exceptional follow through capability to drive performance and goals
Exceptional communication and social acumen that displays a leader to company
Service Titan experience is preferred
3710 E University Dr Suite 1 Phoenix, AZ 85034
Location