Job Information
U-Haul Operations Analyst in Phoenix, Arizona
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Under the direction of the Operations Manager and Director of the U-Haul Self-Storage Affiliate Network, the Operation Analyst will support clients with their set up and continued use of WebSelfStorage, a self-storage management software.The ideal candidate has an enthusiastic, self-motivated personality with excellent analytical, logic, and reasoning skills. A customer service mindset, an eagerness to learn and the ability to work with others in a fast-paced environment is expected.
Responsibilities include, but are not limited to:
Advise clients on appropriate approaches to their management software
Guide clients in understanding growth opportunities made available to them for being part of the U-Haul Self-Storage Affiliate Network
Build positive relationships though frequent written, verbal and in-person communication with clients
Focus on the client’s experience with WebSelfStorage
Must be able to respond appropriately and resolve problems and issues as they arise
Work closely with department to develop marketing programs, improve operational efficiencies and interact with senior management
Assist in the development and implementation of department opportunities and revenue streams
Utilize and prepare management reports to evaluate industry trends and identify growth opportunities
Attend occasional industry events
Qualifications:
Strong analytical, logic and reasoning skills
Ability to multi-task and effectively manage multiple projects
Strong organization skills
Excellent written and verbal communication
Experience in customer service
Practical knowledge of Microsoft Word, Excel and PowerPoint
Education: A bachelor’s degree in marketing, communications, business management, or the equivalent in experience is preferred.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.