Job Information
Paychex Inside Hub Learning Instructor in Phoenix, Arizona
Overview
Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and rep productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the Hub to identify, develop and implement strategies, learning programs and technologies to prepare Inside Hub reps to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required.
Responsibilities
Responsible for effectively developing and facilitating learning & development programs that drive new hire retention and rep productivity to meet business unit metrics. Increase the knowledge of new hire participants, inspect & validate the proficiency and execution of key processes, skills and tools required to execute at or above new hire key performance metrics.
Responsible for Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as reporting out on participant retention, performance against KPIs, and skills proficiency to Hub leadership.
Works in partnership with Learning & Development Operations to develop and maintain high-quality ILT and VILT facilitation materials including agendas, lesson plans, coaching call decks and all other program materials required to execute an effective learning program.
Responsible for leading cohort participants to required performance levels, identify potential concerns and/or barriers to performance and work in partnership with leadership to coach, correct and increase proficiency in a timely manner to ensure cohort & business objectives are met.
Collaborates with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation.
Maintain a consistent presence via in-person and virtual observations to review rep performance and provide timely leadership feedback on process execution and development opportunities, and coaching recommendations.
Participate in leadership meetings and applicable training programs and events to provide insights on learning opportunities, make effective recommendations for employee proficiency improvements, and maintain relevancy to industry trigger events and competitive positioning.
Other duties as assigned.
Qualifications
Bachelor's Degree - Preferred
2 years of experience in relevant and proven sales, service, or training experience.
2 years of experience in B2B sales experience.
2 years of experience in specific industry sales / service experience.
2 years of experience in prospecting, pipeline management, networking.
2 years of experience in consultative or relationship management.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $27.83 - $43.74 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.