Job Information
MOUNTAIN PARK HEALTH CENTER Desktop Support Specialist II-Maryvale in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6542116
The Desktop Support II provides first level support for users, ensures currency of information and provides installation and training services as needed for Mountain Park Health Center (MPHC)
Provide technical support to end users remotely and at desk side
Support OS, Application, and Hardware issues
Enter updates and resolutions into the ticketing system using clear and appropriate language
Create tickets as necessary
Act as escalation point for support requests
Perform necessary account updates and other administrative functions as assigned
Help maintain IT inventory
Ensure that tickets are created, maintained, and resolved according to established standards and expectations
Update department Wiki as necessary or as assigned
Represent the IT team as a member of project teams when necessary
Other duties as assigned
Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner
Promotes positive patient/guest relation in accordance with MPHC policies, providing a high level of quality in personal attention and service to patients and visitors
Ensures compliance with governmental licensing and regulatory requirements where applicable
Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department
Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted
Conducts himself/herself in a manner consistent with the Mission Statement and Values of MPHC
Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function