Jobs for People with MS: National MS Society

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

This is a hybrid position, and the candidate will need to live in the market area and be able to travel by car to an office or Customers when needed.

I. Job Summary

The Inside Account Manager is responsible for proactive maintenance and revenue growth of current Waste Management customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.

Increase account penetration with strategic product sales

Communicate proactively with all customers quarterly, to strengthen and expand relationships

Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills

Update and renew customer service agreements

Resolve service escalations within the defined territory

Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions

Communicate rates, fees and service strategies with conviction

Understand and use customer incentives and concessions within appropriate profit targets and level of authority

Establish and maintain a high level of customer satisfaction

Communicate and collaborate with the Inside Sales Manager to resolve customer issues

Align Waste Management products and services with customer needs

Engage additional Waste Management business opportunities - referring internally as appropriate

Use Waste Management sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)

Propose customer solutions that are compliant with appropriate local, state and federal regulations

III. Supervisory Responsibilities

This job requires no supervisory duties

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job

A. Education and Experience

Education: High school diploma or GED (accredited)

Experience: Three (3) years experience in non-consumer based industry sales

B. Certificates, Licenses, Registrations or Other Requirements

None required

C. Core Competencies Required

Successful relationship building - external and internal

Confident and professional communications

Sound decision making

Strategic thinking

Computer hardware and software proficiency

Consistent goal and target attainment

Strong problem resolution

Complete product and service knowledge

Time management

Professional and ethical behavior

V. Work Environment

Listed below are the key environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;

Required to exert physical effort in handling objects less than __ pounds rarely;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.-

Equal Opportunity Employer: Minority/Female/Disability/Veteran