Jobs for People with MS: National MS Society

Description:

The Service Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately while assigning more complex problems to senior level support. ESSENTIAL QUALIFICATIONS: • 2+ years of related 1st level IT Service Desk\Help Desk experience. College degree preferred. • Proficient with Microsoft Office 365 • Familiarity with SCCM • Familiarity with financial services industry/financial applications is a plus. • Strong listening and problem solving skills are critical. • Ability to handle 20-40 calls per day. • Ability to effectively communicate with all levels of employees. • Good organizational skills. • Proven skill in managing multiple tasks and in establishing priorities. • Detail oriented. • Strong interpersonal and customer service skills. • Strong communication and writing skills. • Strong time management skills • Works effectively in a team environment. • Ability to work under pressure and meet deadlines. • High ethical standards and maintains confidentiality. • Able to work between the hours of 7 AM and 7 PM Monday through Friday; Candidate must be flexible when a staggered work schedule is needed. • Ability to work overtime including evenings, weekends and holidays 6:30 AM to 12 PM as needed.

Skills:

help desk support, windows, windows 11, office 365, remote support, vpn, sccm, fortinet, outlook, Help desk, Troubleshooting, Service desk, Customer service, servicenow, webex

Top Skills Details:

help desk support,windows,windows 11,office 365,remote support,vpn,sccm,fortinet,outlook

Additional Skills & Qualifications:

High ticket volume - expectation of 20-40 a day - experience in fast paced environment. Using ServiceNow No "quota" for ticket resolution, but try to resolve as many as possible without escalating. 94% ticket resolution percentage and they would like to keep it that way Experience with WebEx is helpful - used for their telephony system - taking & making calls as well as chat function. Webex Contact Center experience Looking for someone who has a "go-getter" team culture attitude. not someone that just wants to show up to work and "exist"

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.