Job Information
The Children's Hospital of Philadelphia Room Service Representative in Philadelphia, Pennsylvania
Reference #: 1014504 SHIFT:Rotating (United States of America)
Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview Performs a variety of tasks related to the review, assembly and verification of patient meal menu selections using hospital and department automated systems. Verifies nutrition care orders against menu selections. Performs required quality improvement monitoring activities.
What you will do Maintains a friendly customer service attitude toward customers, co-workers and clients. Prints required Room Service reports including census, diet lists, snack labels, malnutrition pathway reports and other designated reports. Handles telephone for verbal requests, orders and other business calls with hospital telephone etiquette standards. Reviews, assembles and verifies patient nutrition care orders. Adheres to diet prescriptions and nutrition care standards for all specialty patient diets. Prepares and processes food orders for patient and family menus per Room Service procedures. Tallies any requested reports and information as requested for Room Service program. Maintains confidentiality of patient information. Demonstrates knowledge of and the ability to render care and services based on age appropriateness and developmental needs of patients. Practices safe work procedures. Attends meetings as required, in-services and participates on committees as directed. Maintains compliance with department and hospital standards of operation. Maintains all records and reports necessary to comply with department/hospital, government, accrediting agency standards regulations and codes. Maintains compliance with all requirements of Federal, State and local regulations and guidelines including Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 19667, as amended and the Americans with Disabilities Act as amended. Performs all other related duties as assigned.
Education Qualifications High School Diploma / GED Required
Experience Qualifications At least three (3) years nutrition and/or hospital experience in diet office and specialty diets Preferred
Skills and Abilities Must have excellent customer service skills-telephone. Computer skills-word, excel and department (CBORD)/hospital (EPIC) programs and hospital call center system (Symposium).
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
EEO / VEVRAA Federal Contractor | Tobacco Statement
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.