Job Information
The Children's Hospital of Philadelphia Patient Placement Coordinator in Philadelphia, Pennsylvania
Reference #: 1014343 SHIFT:Rotating (United States of America)
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We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview This full time position is located at the Philadelphia Campus, Main Hospital. Shifts are rotating days, nights, evenings and every third weekend.
The Patient Placement Coordinator (PPC) is responsible for oversight of bed/unit placement for all patient admissions once they arrive to the hospital. Works directly with the Nursing Operations Lead and Nursing Supervisor for Patient Flow to ensure safe patient throughput by coordinating arrival times for all scheduled elective admissions, and assigning/transferring patients on various units/departments throughout their inpatient stay. The PPC is responsible for accurate and timely bed assignments based on departmental protocol, policies and procedures, and compliance with regulatory agencies. This position requires the use of high level customer service skills and communication skills with our families, departments and clinical staff by phone and face to face. The PPC must be flexible and willing to rotate shifts periodically. Perform other duties as assigned.
What you will do Works closely with Nurse and Physician Operational and Flow Leadership and staff to support and facilitate safe patient placement throughout the hospital. Complete the bed assignment/unit placement for all elective and emergent admissions entering the facility through the Inpatient Welcome Center, Emergency Department, Emergency Transport, Peri-Operative Complex, Day Medicine, while rendering the highest quality of service to complete the admission process in a timely manner. Works directly with Nursing Supervisor for Patient Flow to ensure patient demand meets hospital capacity, especially during times of high census. Works closely with Admissions Coordinators (AC) for creation or conversion of hospital encounters when new emergent admissions arise. Alerts unit Charge RN's when scheduled elective admissions arrive in Welcome Center and communicates with AC to ensure patient arrival to unit occurs in a timely manner. Directs callers to appropriate departments when requesting to admit patients from clinic and/or other outpatient areas. Reviews upcoming admissions for the day at the start of the shift to ensure all encounters are complete and all parties are aware. Ensures safe patient transfers between medical-surgical/intensive care units and/or peri-operative complex to be done in a seamless and timely manner. Assigns arrival times and unit destinations for all scheduled elective admissions for the next day via the Department Appointments Report (DAR) and Snapboard in the Electronic Medical Record (EPIC). Collaborates with NSPF to review any pertinent clinical information that may alter the unit destination for scheduled elective admissions. Contacts families to arrange arrival times for scheduled elective admissions. Utilizing the language line if necessary to communicate efficiently with families. Provides families with accurate information pertaining to their admission within their scope. Reviews Limited Visitation Policy with families over the phone when scheduling an elective admission. Manages the Patient Placement email box and responds to email requests in a timely manner. Provides AC and NSPF with copies of upcoming admissions that may not be reflected in the DAR or Snapboard.
Education Qualifications High School Diploma / GED Required Associate's Degree Preferred
Experience Qualifications Prior experience in healthcare, bed management, registration, medical office, and/or customer service Preferred
Skills and Abilities EPIC Registration and Scheduling Training required within 1st month of employment. EPIC Training Certification Required yearly. Mandatory Regulation Training required throughout the year. Working knowledge of computers. Other training as needed.
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
EEO / VEVRAA Federal Contractor | Tobacco Statement
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.