Job Information
Colliers International USA, LLC Manager, Platform Success in Philadelphia, Pennsylvania
Reference #: JR14057 Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
This position is a Hybrid role based out of one of our office's listed/posted within.
About you As the Regional Manager, Platform Success, you'll be responsible for onboarding, training, and promoting Colliers' technology platform and related tools and data resources both internally and externally. You'll collaborate with national and regional teams to increase awareness and adoption of various applications and technologies through presentations, live demos, best practice sharing, and toolkit development. Working closely with the product development team, you'll gather user feedback and support product enhancement efforts in partnership with national and regional marketing. The ideal candidate excels in public speaking and presenting technical topics in a compelling manner that emphasizes end-user value. This role demands strong strategic thinking, attention to detail, and the ability to work effectively with diverse personalities under tight deadlines. Exceptional writing, project management, organizational, and technical skills are essential for executing platform training and education programs.
In this role, you will...
Serve as the technology champion and expert for local markets in the region, and lead training and education for multiple applications, including enhancing presentation materials and toolkits for users, and hosting recurring training and education calls
Keep regional and local stakeholders apprised of national technology initiatives, key updates, and best practices. Oversee tracking and reporting success of all marketing pitches and presentations to Market Leader, Operations Manager, and Regional Director.
Create multi-channel communication and training plans to support platform awareness and drive elective engagement supporting new product rollouts, product enhancements, and education opportunities in alignment with national and regional marketing efforts
Develop and deliver tracking reports, presentations, and analytics on the progress of priorities, goals, activities, and programs; monthly, quarterly, semiannually, and annual presentations and reporting
Confidently deliver clear value propositions and use cases for technologies and applications, by tool, service application, audience and/or other appropriate approach
Track competitive technology, tool and data information competitors use from various sources
What you'll bring
5-8 years' of relevant Customer/Platform Success experience - Experience in a supervisory/leadership role.
Commercial Real Estate experience is a must
Project and Program Management experience is a must
Bachelor's degree in related field required
Proficient in MS Office Suite and Adobe Creative Suite
Capacity to write and generate content with strong editing and proofreading skills with an emphasis on business writing and an understanding articulating client value
Well organized and with excellent time management skills and ability to interface with top level executives
Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information:
Area/Location Specific: Various Locations (Hybrid)
Approximate salary range for this Role: $72,653 to $150,228 annually
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
#LI-EH1 #LI-Hybrid Make your next move an expert one and join us as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com
Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at canada.careers@colliers.com.