Jobs for People with MS: National MS Society

Are you a recent graduate looking to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Philadelphia site is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.

Your Role

As the Customer Service Specialist within the Customer Care Location, you will be responsible for ensuring operational excellence focus well as serve as provide excellent customer service/support to Kuehne+Nagel’s Healthcare customer base (both existing, new and opportunity). Furthermore, you will use your knowledge on Kuehne + Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs.

Your Responsibilities

• Create and manage documents and system requirements for new customers.

• Assist key clients by aligning their queries with our product offerings.

• Collaborate to address business-related doubts and create solutions.

• Investigate deviations and handle complaints using our systems.

• Relay instructions promptly between teams and customers.

• Manage payment instructions and disputes when requested.

• Track shipments, anticipate issues, and inform clients.

• Reports to Customer Care Manager

• Schedule: Monday-Friday 9am-5pm

Your Skills and Experiences

• Associate's degree or equivalent experience

• 3+ years Air Logistics experience with 1.5 years of experience in healthcare vertical

• Proficient in Microsoft 365

• Excellent Communication Skills

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.