Jobs for People with MS: National MS Society

Career Area:

Marketing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Market Research and Data Science Consultant

Salary: £52,380 + Dependent upon experience

Location: Peterborough, Cambridgeshire

Benefits:

• 25 days annual leave

• Up to 12% Bonus

• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%

• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase .

Flexible working arrangements will be considered for this role, in-line with the needs of the business.

About IPSD

Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

Job Summary

A fantastic opportunity has become available for a Market Research Consultant and Data Scientist to join our Sales, Marketing, Servicing & Parts (SMSP) Market Insight team in Peterborough.

The team is responsible for enabling the business to make informed commercial decisions by using research and data analytics to identify and communicate industry trends with an emphasis on industry, customer and competitor insights.

In this role you will be an off-highway industry data expert, understanding market insight, competitor activity, identifying and communicating trends whilst identifying future power systems direction.

Additional Info

• Hybrid Working on site in Peterborough, 3 days per week

• Minimal global travel

What You Will Do

• Gather, analyse, and interpret data to identify market trends and insights and present insights to business partners regarding implications on product, service or customer experience development.

• Analyse and interpreting data, providing detailed observations and insights.

• Recommend actions to take based on insights and provide strategic conclusions / recommendations.

• Understand business needs and design appropriate quantitative / qualitative research plan to generate focused insights for highly complex or highly strategic initiatives.

• Help the business make informed commercial decisions by using data analytics to identify and communicate trends.

• Manage more complex market research processes, including agency management, and collaborating with cross-functional counterparts to influence key strategies and execution decisions.

• Use industry standard statistics and data visualisation packages. Alteryx, Tableau, Power Bi and Salesforce.

• Determine, implement, and monitor market research strategies, process, tools and techniques.

• Manage external data providers to ensure quality of data research and compliance.

• Work with the global sales team, distributors, and dealers to find innovative ways to collect market information whilst ensuring we adhere to our compliance framework.

• Work with Commercial, Marketing, New Product Introduction (NPI) and Programme teams to ensure that competitive and industry intelligence is fully utilized.

• Ensure processes are in place to share data and validate the quality of data sets.

• Develop and conduct market intelligence training with teams across the globe.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

• Facilitates creation of the 'right' products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Extensive Experience:

• Advises on advanced data gathering and analysis methodologies and technologies.

• Oversees data gathering and analysis activities within the organization.

• Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.

• Implements procedures and policies within a data processing function.

• Teaches others how to improve the validity and reliability of data used in various analyses.

• Evaluates best practices of data gathering and analysis within the industry.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a

constructive and collaborative manner.

Level Extensive Experience:

• Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.

• Establishes shared goals to foster collaboration.

• Ensures that everyone can access the same data and provide input into how business is conducted.

• Redesigns physical areas to allow for collaboration and private time.

• Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels.

• Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.

Level Extensive Experience:

• Maintains balance between innovation and pragmatism.

• Challenges accepted ways of operating.

• Monitors innovations in field and explores usefulness in own function.

• Encourages, solicits, and rewards imaginative ideas.

• Supports experimentation and accepts occasional setbacks or failures.

• Finds new ways to approach problems.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Extensive Experience:

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort, progress, issues, and successes.

• Maintains productive, long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative, healthy relationships.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Level Basic Understanding:

• Explains how a sense of competition with industry counterparts can motivate greater productivity.

• Identifies the key elements of the business strategy.

• Demonstrates the ability to articulate how own work supports the business strategy.

• Seeks help to clarify elements of the strategy that are beyond the group's influence.

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).

Level Working Knowledge:

• Works with vendors to assure that products or services are delivered to time and quality specifications.

• Provides feedback on vendor performance to responsible contract administrators.

• Resolves routine issues or problems with vendors in organization's best interest.

• Identifies communications bottlenecks and recommends appropriate solutions.

• Builds effective working relationships with counterparts in vendor or supplier's organization.

What You Will Get

You will become an integral part of a diverse and welcoming team, where knowledge sharing is the norm. You will have the opportunity to learn from industry experts, travel to understand markets, network with global peers, and develop the key skills to grow your career with us. Caterpillar supports personal and professional development and encourages involvement in employee resource support groups and STEM community engagement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI-Hybrid

Posting Dates:

June 23, 2024 - July 7, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.